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Michael Nolet Probem after using AVG PC Tuner
I ran AVG PC Tuner and was no longer able to us my Windows Updater. When I tried to download updates, I got a notice that a virus called IDP.HELU.MSHTAR4 was in my c:\windows\system32\mshta.exe and that the threat was removed. I then got a flag indicating that I needed to update drivers. As I was unable to download updates or drivers, I purchased AVG Driver Updater. I ran a driver scan but the program freezes when checking for windows updates. Then I got the blue screen of death.
I tried deleting the AVG PC Tuner and Driver updater but nothing has changed. I also tried shutting off the AVG Firewall and Anti virus, but still get the same problem.
Other than wiping out the hard drive and reloading everything, can you direct me on how to fix this problem.
I tried deleting the AVG PC Tuner and Driver updater but nothing has changed. I also tried shutting off the AVG Firewall and Anti virus, but still get the same problem.
Other than wiping out the hard drive and reloading everything, can you direct me on how to fix this problem.
All Answers
I understand the inconvenience but AVG shouldn't be the reason for this issue.
There should be some issues with Windows update service.
May I know for which update you received this threat detection (IDP.HELU.MSHTAR4)?
Did you get the threat detected by AVG Internet Security program?
May I know if you're receiving the "threat removed" pop ups/message while updating windows?
Best regards,
Alok.
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
I have resent the email, please check if you have received one and follow the steps from the email to send us the log files.
Yes, you have been charged for renewal of AVG Internet Security - Unlimited recently. Would you like to cancel this order completely and get refund for it?
I have AVG Internet Security and I have viruses in my desktop computer. Is it safe to turn on?
We'll certainly look into this and help you.
Please write back to us in a new post so that we can assist you better.
Thank you for understanding.