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ShowAll Questionssorted byRecent Activity
Saad MalikSaad Malik 

Certificate Security Alert

I have a Ashampoo Burning Studio on my system. Whenever I open the program I get a security alert. If I press Yes on that alert window, the alert windows disappears and comes back in a few seconds. Only way to open the Ashampoo program is when I press No on the alert window. Is there a way to resolve this issue?

https://imgur.com/a/bDQft

https://imgur.com/a/VJwu7
Best Answer chosen by Saad Malik
Akash ChandaAkash Chanda (Avast)
Saad,
I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.

Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.

All Answers

AvinashAvinash (Avast) 
Hello, Saad.
I apologize for the inconvenience caused. We are unable to view the screenshots you attached along with your query. I request you to post the screenshot on this thread itself so we can view it and assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Saad MalikSaad Malik
Here are the snapshots

User-added image

User-added image


 
Akash ChandaAkash Chanda (Avast)
Saad,
Thank you for providing me the screenshots.
Could you tell me if you have tried installing the Certificates and then checking if that fixes the issue?
Saad MalikSaad Malik
I have installed the certificate, same issue.

By the way, I have another Ashampoo program, Ashampoo Snap, same issue with that program.
Akash ChandaAkash Chanda (Avast)
Saad,
I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.

Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.
This was selected as the best answer
Akash ChandaAkash Chanda (Avast)
I would also suggest you disable AVG completely (Right click on AVG system tray icon to turn off the protection) and check if you could are getting the same Error. This will help us to narrow down the issue is caused by AVG or not.
Saad MalikSaad Malik
I already have tried this. When I disabled AVG protection, no issue with both of the Ashampoo programs.

As you suggested, I switched firewall network profile from "Public" to "Private", the issue with both of the Ashampoo programs have been SOLVED.
Saad MalikSaad Malik
Is it just me who has this issue or is it a problem with your program?
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the update, Saad.
I am glad to know that your issue was resolved after changing network profile to Private in AVG firewall.
Please be informed that if you are using internet in your home, it is recommended to choose AVG firewall type as Private.
If it is set to Public then Firewall will restrict most of the communication as public connection will be vulnerable.
Saad MalikSaad Malik
Does your firewall set to public automatically or did it just happen to me?
AvinashAvinash (Avast) 
Saad,
The firewall is set to Public by default upon installation.
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