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Peter McLarenPeter McLaren 

html:redirME.inf Total Removal

AVG tells me that the trojan has been removed, but when I get this message in firefox browser many times a session I wonder about AVG. How doe one get rid of this totally and permanently?
Best Answer chosen by Peter McLaren
AvinashAvinash (Avast) 
Hello, Peter.
I apologize for any inconvenience this may have caused to you. Please click on 'More details' on the threat detection pop up from AVG and provide us the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also let us know if it is a paid version or free version of AVG that you are using.
Please check for unwanted extensions on Chrome and remove them. Right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Mozilla Firefox\firefox.exe”  for Chrome. Please check and remove if any other text is added to this path.

All Answers

Alan BinchAlan Binch
Other user Sheila Smith topic on the same subject (https://support.avg.com/answers?id=9060N000000TnDWQA0).
AVG Guru
AvinashAvinash (Avast) 
Hello, Peter.
I apologize for any inconvenience this may have caused to you. Please click on 'More details' on the threat detection pop up from AVG and provide us the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also let us know if it is a paid version or free version of AVG that you are using.
Please check for unwanted extensions on Chrome and remove them. Right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Mozilla Firefox\firefox.exe”  for Chrome. Please check and remove if any other text is added to this path.
This was selected as the best answer
Peter McLarenPeter McLaren
Here is screenshot of "More Details".
I have apurchased copy of AVG,
User-added image
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Peter,

Thank you for the screenshot. May I know the AVG version installed on your computer? Also, please disable Web shield component(AVG > Menu > Settings > Component) and check the status.

 
Peter McLarenPeter McLaren
version is 17.8.3036
Web shield component disabled
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Peter,

Thank you for the information. 
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Shawn ScanlanShawn Scanlan
I have the same issue. Using yahoo webmail. Repeatedly attempts to redirect. AVG seems to catch the attempts. Do we have a solution to this issue? Many thanks :)
AvinashAvinash (Avast) 
Shawn,
May I know if it is a paid version or free version of AVG that you are using?
Shawn ScanlanShawn Scanlan
Sure thing, Avinash... I'm a happy user of the free version.
-Shawn
KarthikeyanKarthikeyan (Foundever) 
Thank you for the information. Please send me the screenshot http://avgclick.me/getscreenshot of the threat detection message received from AVG, we will check the exact location of detection and assist you further.
Harsha PereraHarsha Perera
Hi. I am a PAID user of AVG Internet Security Suite. I have been receiving this same trojan notification for a few weeks. Please provide an ETA when this issue will be resolved.

Thanks
Cinder SchnauzerCinder Schnauzer
User-added image
Cinder SchnauzerCinder Schnauzer
Using AVG Free / Firefox 57.0.2. Started maybe couple of weeks ago. Only seems to happen when browsing for sale ads on Kijiji.ca. They say not their problem. Just did full scan with AVG, Norton Power Eraser, Sophos anti Virus Removal Tool & Malwarebytes. As faar as I can tell none of them found the problem. just got a popup similar to this screenshot a few minutes ago.
KarthikeyanKarthikeyan (Foundever) 
Hello Harsha and Cinder,

We understand your concern. Please send us the sample of this URL to AVG for analysis, we will check the same and assist you further. You can send the sample of this URL to AVG from this link: https://www.avg.com/submit-sample.
Leo EmeryLeo Emery
I'm also a paid user of AVG and I've been getting the same trojan notification when using Chrome specifically when I use Yahoo.ca. I have used many other detection software and it finds nothing but I keep getting the notification from your system when I click any links off of Yahoo.ca that the threat has been aborted.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Leo,

I understand the inconvenience. Please reset the Chrome browser and restart the computer to check the status.
 
Peter McLarenPeter McLaren
Re: case 05720738
Hello,

Last Tuesday someone named Michel removed my version of firefox and installed a new say this was thew reason I was having trouble with HTML:RedirMe-inf. Since Sunday I have had my web pages close with the same message. This is true in Firefox and Internet Explorer.

It is nice that AVG reports and error, but why cannot the malware/virus not be removed?
 
Alan BinchAlan Binch
Other user Peter McLaren posting (https://support.avg.com/answers?id=9060N000000TsvrQAC).
Peter, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
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