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Stephen FletcherStephen Fletcher 

Annual Licemce renewal

Hi
I have just received my invoice for my annual AVG licence renewal and have paid. I have tried cutting and pasting my new licence number into the reactivate menu. Although it says it is a valid licence number it does not do anything with it. My current licence is due to expire on the 24th December is this why I cant reactivate yet?
many thank
Steve
Best Answer chosen by Stephen Fletcher
Akash ChandaAkash Chanda (Avast)
Stephen,
I understand the situation and appreciate your efforts.
I've sent you an email to connect to our Remote Expert Technician to help you with the activation of the AVG Anti-Virus on your computer. Please check your Inbox and connect to our Remote Team.

All Answers

Akash ChandaAkash Chanda (Avast)
Stephen,
I understand the situation and appreciate your efforts.
I've sent you an email to connect to our Remote Expert Technician to help you with the activation of the AVG Anti-Virus on your computer. Please check your Inbox and connect to our Remote Team.
This was selected as the best answer
Carmen CalvittoCarmen Calvitto
I to have renewed my avg in December payed for it went to activate but did not except license number tryed to call on phone  1800 number not connected how do  you comunicate.with Ave
Balasubramanian SBalasubramanian S (Avast) 
Hello Carmen,

I have replied to your other post: https://support.avg.com/answers?id=9060N000000UDDj .
Please communicate through the other post to get further assistance.
Thank you.
Alan BinchAlan Binch
@ Carmen Calvitto
Carmen, Also in future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Alan BinchAlan Binch
User Carmen Calvitto has posted their own topic (https://support.avg.com/answers?id=9060N000000UDDjQAO).
AVG Guru
Carmen CalvittoCarmen Calvitto
Hi Alan my name is John Calvitto and it was me how renewed  the license on 20/12 2017 
as my wife passed away i'm not computer savey thought  i processed within the 30 day
and now getting messages to renew and trial has expired.+ i dont know how to screenshot.
Alan is ther some way to talk  sameone in have tried to call the 1800 number but not connected
because i mach  of a typer and dont.
 
Akash ChandaAkash Chanda (Avast)
Hi John, you can reach out to our Phone Support @+61 281 034 937 or +61 1800 429 319
Madelyn WilsonMadelyn Wilson
How do I reactivate? There is no reactivate choice under Support as claimed in the email. 
Alok KumarAlok Kumar (Avast)
Hello Madelyn,
We are here to help you. You might have received instruction to activate our old/previous version of AVG Internet Security.
Please open AVG Internet Security > My AVG > My Subscriptions > Enter license number/enter new license number to activate it.
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