Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Lauren RobertsLauren Roberts 

JS:Miner-C

AVG has constantly been popping up saying that it has blocked something called JS:Miner-C but no matter how many times I scan or clear my junk files/registry AVG says that everything is clear and I have no viruses. I've even poked about google chrome's files to see if anything is amiss but I'm too leery of randomly deleting stuff and breaking my browser. At this rate I'm wondering if a full uninstall of google chrome will fix this. 

See below for screenshot of the pop up. Any help would be appreciated!

User-added image
BalasubramanianBalasubramanian (Avast) 
Hello Lauren,

I understand the inconvenience.
Please provide the (screenshot) of AVG threat detection window to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Lauren RobertsLauren Roberts
Alright I'm not sure why the screenshot isn't working, so here's an alternative link to tinypic (apologies if I'm being an idiot, for some reason the embed image isn't working for me) 

http://tinypic.com/r/2h3wmcl/9
Lauren RobertsLauren Roberts
User-added image

okay for some reason the screenshot didn't work the first time so here it is again. As well I'm using paid AVG too. 
Lauren RobertsLauren Roberts
Screenshot of the pop up!
BalasubramanianBalasubramanian (Avast) 
Thank you for providing the screenshot and it was attached successfully twice.
The threat looks like a extension installed on Google Chrome browser.
(click here) to see steps for resetting Google Chrome browser.
Lauren RobertsLauren Roberts
Oh sorry about that, for some reason the screenshot didn't appear on my end until I refreshed the page. 

I've reset Chrome so now it's a case of waiting to see if AVG pops up with it again. It tends to appear hour by hour like clockwork, so I'll pipe up again if it reappears. 
AvinashAvinash (Avast) 
Appreciate your efforts, Lauren.
If you need anything else, do not hesitate to let us know.
Lauren RobertsLauren Roberts
Unfortunately it seemed that didn't fix the problem. It was fine after I reset chrome last night and I placed my laptop to sleep. When I woke it up after work the first thing that happened when it connected to the internet was AVG popping an alert with the same thing again: 

User-added image

Should I just completely uninstall google chrome?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Lauren,

I appreciate your efforts and patience so far. Please don't uninstall Google Chrome. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
jim carrolljim carroll
Hi all I have had this as well three AVG tec's spent about 3.5 hours uninstaling chrome and re instaling it they went through all my system changing settings even uninstaling AVG and reinstaling it they even put it  into the exceptions list to try to stop a false flag i have uninstal'd chrome and downloded and instaled fire fox  guess what it still pop's up exactly the same even though i was told that my computer was infection and virus free
gabriel bonelligabriel bonelli
I have the same problem. with chrome or IE... solutions?
gabriel bonelligabriel bonelli
User-added image
Alok KumarAlok Kumar (Avast)
Hello Gabriel,
We will help you sort it out. The issue might be because of google chrome cookies/extension. I request you to reset your google chrome browser, reboot your computer once and check the status.
Regards,
Alok.
Ask a question