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Teresa FrączczakTeresa Frączczak 

Podwójna zapłata - proszę o zwrot.

I received two invoices, two keys. Two licenses have been deducted from my bank account. I am asking for a refund on my account.
Best Answer chosen by Teresa Frączczak
KarthikeyanKarthikeyan (Foundever) 
Hello Teresa,

I see that you have twice purchased the subscription for AVG PC TuneUp.

I have escalated your request to the refund team, they will process refund for one of this order and contact you via email confirming the same.

We appreciate your time and co-operation.

All Answers

KarthikeyanKarthikeyan (Foundever) 
Hello Teresa,

I see that you have twice purchased the subscription for AVG PC TuneUp.

I have escalated your request to the refund team, they will process refund for one of this order and contact you via email confirming the same.

We appreciate your time and co-operation.
This was selected as the best answer
Teresa FrączczakTeresa Frączczak
I received two messages with a link confirming that I want to extend the license. I did not confirm any of them. Then I received two invoices [Order ID removed] and [Order ID removed],as well as two documents with keys to the program.I want to extend only one license. I paid unnecessarily for the second.Please can I have my money back
-980888528-980888528 (Avast)
Teresa,

We see that your refund has  been initiated and processed from our end for one payment. Not to worry, you have only one active AVG PC TuneUp (1 computer) in your records now.

You can reactivate your AVG PC Tuneup using the license number sent under the Order ID [XXXXX695]. To reactivate, open AVG PC Tuneup -> Help & Support -> Activate product. Thank you!
Teresa FrączczakTeresa Frączczak
I have already received the money. Thank you very much for the quick response.I guess it was not the fault of people only for a computer system. I have been using AVG Tune Up for years and can not imagine working on a computer without its help. Regards
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Teresa,

Thank you for updating the status. We are merely here to help you in providing immediate assistance, and we are glad we have fulfilled your expectations.

You're welcome.
Teresa FrączczakTeresa Frączczak
I get a message every day. Only the number of days is changed. "Only the number of days is changed.Your license expires in 425 days. After this time, AVG will no longer optimize your computer. Renew it now."
I have a renewed license for a year.
AvinashAvinash (Avast) 
Teresa,
I apologize for the inconvenience this may have caused. This behavior was already reported to our developers and it has been fixed now. Please restart your computer once and check the issue.
Teresa FrączczakTeresa Frączczak
Today in Polish: "Hello, Teresa.
 
Your AVG PC Tuneup subscription expires today. Renew your subscription now to continue using the software and ensure your computer's full performance."
?????????
AvinashAvinash (Avast) 
Teresa,

I regret to hear the issue persist. I have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
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