AVG Support Community
Thanks for the straight answer Alok, it is appreciated. I rather feared that this would be the case.
The problem with that being the only option is that a scan takes four hours to complete - then one only gets one chance to review the list and a stray mouse click can send it into oblivion. Not good - this was not the case in AVG 2016 when the results could easily be found and reviewed at leisure in the UI. Which really is quite a vital function - looking at the raw text logs doesn't give the overview that is needed for dealing with issues.
Just another odd decison made in the design of the 2017 release I guess. There are many more of them - which is why I shall not be renewing my subscription this year. AVG *was* a good product - not anymore I'm afraid, that's my opinion.
All this nonsense is exactly why I will not be renewing my subscription this year - AVG has gone to the dogs. This is not the only issue with the current user interface and vital items being removed - the User Interface was fine in 2016 - important things were there and everything was clearly named and easy to find - since then it has effectively been 'vandalised' - many items have meanigless or cryptic names and are often buried away in hard to find locations.
That, plus the fact that it is now riddled with adverts for other AVG products that cannot be removed or hidden - while that may be acceptable in the free product it is not acceptable in the paid-for one. I for one do not want to have a permanent warning that my 'PC IS CLUTTERED; all over the place when I know what is causing it and it is not something that needs fixing and the only way to remove the message is to buy another AVG product that I don't want or need.
I'm also less than amused that for almost every issue that is raised in this forum at least one of the 'solutions' offered is for the customer to go somewhere else and log exactly the same issue at http://avgclick.me/AVGfeedback
AVG need to 'join up' their systems so that logging the same issue in two different places isn't required. They also need to implement what most software developers do and AVG signally don't seem to do - implement a product development road-map. So that some estimate of when features will be added (or in the case of AVG, perfectly good features that were removed for no good reason will be put back) and not just say 'it's coming some time - maybe' about every issue.
LOL! Maybe that explains why nothing ever seems to get done and it's forever a case of 'soon come' with the replaceing of all the useful stuff that was removed from AVG for no apparent reason! They all get marked as solved when they're not!
On another issue I see I'm not the only one to have the exclaimation mark error indicator permanently on the notification area icon since the last update - big case of 'boy who cried wolf there' how is one supposed to know when there is a problem if the thing that notifies you of a problem is on all the time when there is no problem?!?!
I wonder how long that will take to fix - it's been over a week now and numerous people have reported it it - another case of 'will be fixed'... I remember AVG saying that when they moved to an 'incremental release model' that one of the reasons was that bugs would get fixed quickly this way - it's been over a week since this one crept out.
I also see that an AVG drone has marked the fob-off - 'soon come' answer to this current thread posted by another AVG drone as the 'best answer' - hilarious!
It Makes you want to weep when you think of how good AVG was as a product and how good the support once was - and see what both have come to now!
Absolutely right Alan Davis - the problem IS NOT SOLVED and should not be marked as such in any form - (I am the OP of this thread - any decent support service would at least given me notice that my post had been flagged as 'solved' - was this done in this case? Of course not!)
Nor should one AVG drone be picking the non-answer provided by another AVG drone as the 'best answer' in this thread - it only proves how much AVG have gone to the dogs! My subscription is up shortly and I'll be off - I've been an AVG paying customer since 2004 - but I'm not a mug, they have ruined the product - and the 'support' is now an utter joke.
As for Alan Binch 'The Guru' who cannot tell the difference between 'solved' and 'answered' - maybe you need to go back to 'Guru' school mate, because the one does most definitely not equate to the other, and you poking your beak into this thread in that way is in no way productive for anyone.
And to quote an AVG answer from another post dated 31 March 2017
"We regret for the inconvenience caused. We would like to inform you that we didn't have the option to view AVG Scan report. We apologizes for that.
No need to worry, our developers are working hard to add this feature in newer version."
My highlighting in bold