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  • (MS) Miloslav Serba
. .. . 

How To View the AVG 2017 Scan Results/Logs?

Can some kind soul please tell me where the option to view the results of AVG disk scans lives in the UI - I can't find it for love nor money :-) and searching the web only finds the question asked many times but never answered. 
KarthikeyanKarthikeyan (Avast) 
Hello Customer,

I understand that you want to see the results of the AVG disk scans.

Scan Report files are saved in one of the following locations:

Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista: C:\ProgramData\AVG\Antivirus\report
Windows XP: C:\Documents and Settings\All Users\Application Data\AVG\Antivirus\report
. .. .
Thank you for your reply Karthikeyan - but my question was how to view these results in the AVG UI (User Interface) - I did not ask where the base text files were stored. I recently ran a disk scan and on completion it presented me with a list (in the AVG user interface) of six or so things it thought were 'problems' - while reviewing thee list I happened to click elsewhere by 'accident' and the list disappeared - it's that list that I wish to see again - is that possible? The .txt files in the location you refer to do not present the same information in the same way - so are not of use to me in this context.
 
Alok KumarAlok Kumar (Avast)
Hello,
I'm sorry but we do not have option to find the Disk Scan results in AVG User interface. If you have not resolved the scanned issues, I request you to run the AVG disk Scan again and check the status.
Best regards,
Alok.
. .. .

Thanks for the straight answer Alok, it is appreciated. I rather feared that this would be the case.

The problem with that being the only option is that a scan takes four hours to complete - then one only gets one chance to review the list and a stray mouse click can send it into oblivion. Not good - this was not the case in AVG 2016 when the results could easily be found and reviewed at leisure in the UI. Which really is quite a vital function - looking at the raw text logs doesn't give the overview that is needed for dealing with issues.

Just another odd decison made in the design of the 2017 release I guess. There are many more of them - which is why I shall not be renewing my subscription this year. AVG *was* a good product - not anymore I'm afraid, that's my opinion.

Alok KumarAlok Kumar (Avast)
Hello,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Open AVG Internet Security/AVG free Antivirus > Menu > About > Submit feedback. It will reach to our development team, they will definitely look into your suggestions.
Best regards,
Alok.
Alan DavisAlan Davis
This ongoing situation is completely unnacceptable. I have offered feedback several times on this issue and have never received a satisfactory response. Easy access to scan logs from the UI is an ESSENTIAL aspect of any reputable antivirus scanner, and I can't understand why we are even having to discuss it as an issue. It can't be difficult to add the necessary extra facility to the UI, so why is it that the developers have signally failed to do so, despite the expressed dissatisfaction of so many users over such a long time?
KarthikeyanKarthikeyan (Avast) 
Alan, I understand how frustrating and inconvenience this could be.

We have already escalated this to the developer team and they are working on to bring back log files into AVG interface.

However, we do not have an exact time frame for this to get implemented.

Your patience is much appreciated in this regards.
Alan DavisAlan Davis
Thank you for replying, but this situation has been going on for months now. You say they are working on it - can it really take so much time to implement such an elementary necessary function?

Let me give you an example: this very day I received an alert that the web shield had intercepted a threat and advised me to leave the website I was consulting. I did so immediately, and inadvertently lost the information about the threat. I have no way of finding it again to check what had happened. My point is that this is not a minor matter, and we should not be having to wait for the developers to get around to providing the ability to read the logs from the UI. It is ESSENTIAL. I am paying for this security software, and it is proving to be inadequate. There really should be no need for more discussion about this. Please escalate this again and again until they get the message.
BalasubramanianBalasubramanian (Avast) 
Hello Alan,

I understand the situation, but this will definitely take time for us to implement.
I expect your patience and understanding in this matter.
Thank you.
Rick StockleyRick Stockley
It should not take long to implement something that was taken out in the last update....
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Rick, 
We release an update with new features or by removing some features based on the recommendations we received. If you fill the product feedback form http://avgclick.me/AVGfeedback , our developers will check with it and release an update in future. 
Carmen MitsuyasuCarmen Mitsuyasu
Why in the hell would you guys remove scan logs and then make up excuses about how hard it is to get them back into the program and how hard you're working on it. The interface you have now is so full of "toots & whistles" that we're lacking functions we need and given useless crap that you guys designed for aesthetic purposes. Also where is the yellow triangle "alert" sign with the exclamation inside that is to alert us when our PC needs updated? How are we to know there is even red verbiage there if there is no icon warning? TOTALLY UNACCEPTABLE AVG.
AvinashAvinash (Avast) 
Carmen,
It is indeed disappointing when you have to contact us multiple times about the same issue. But unfortunately, we can not promise you the exact time when scan reports can be accessed in user interface. Regarding the update, AVG will automatically check for updates periodically and download them. If there is an issue with updates, it will be reported on AVG user interface.
. .. .

All this nonsense is exactly why I will not be renewing my subscription this year - AVG has gone to the dogs. This is not the only issue with the current user interface and vital items being removed - the User Interface was fine in 2016 - important things were there and everything was clearly named and easy to find - since then it has effectively been 'vandalised' - many items have meanigless or cryptic names and are often buried away in hard to find locations.

That, plus the fact that it is now riddled with adverts for other AVG products that cannot be removed or hidden - while that may be acceptable in the free product it is not acceptable in the paid-for one. I for one do not want to have a permanent warning that my 'PC IS CLUTTERED; all over the place when I know what is causing it and it is not something that needs fixing and the only way to remove the message is to buy another AVG product that I don't want or need.

I'm also less than amused that for almost every issue that is raised in this forum at least one of the 'solutions' offered is for the customer to go somewhere else and log exactly the same issue at http://avgclick.me/AVGfeedback

AVG need to 'join up' their systems so that logging the same issue in two different places isn't required. They also need to implement what most software developers do and AVG signally don't seem to do - implement a product development road-map. So that some estimate of when features will be added (or in the case of AVG, perfectly good features that were removed for no good reason will be put back) and not just say 'it's coming some time - maybe' about every issue.

Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello, 

Sorry to hear that we are losing one of our valuable customers. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience. 

Also the frequency of pop ups can be controlled directly from the app or can be even turned off. Open AVG Internet Security -> Menu -> Settings -> General -> Popups -> Uncheck "Show offers from other AVG products". Close your Internet Security and reopen it to check with the issue. 

Once you perform the above steps, you won't receive offers for other AVG products. Hope, it helps. 

Our developers team will research for the optimal solution and in that scenario, it's not possible to provide the exact time frame. We are here if you need further help. 
Alan DavisAlan Davis
Balasubramanian (above) wrote this: "I understand the situation, but this will definitely take time for us to implement. I expect your patience and understanding in this matter. Thank you."

I find this insulting. I have - WE have - already been waiting for MONTHS for the restoration of this elementary and essential feature. You say you expect my patience and understanding? You have had my patience and understanding already, for months. It is blindingly obvious that a security software must give easy access to the scan logs. I have a paid subscription. I expect you to fix this inadequate software.
 
john neumannjohn neumann
I need a HISTORY of logs and AVG UPDATES so I KNOW how long a scan took & can be certain virus definitions updated. 
Furthermore, I use BUSINESS edition, so having multiple servers, I do not look at each server daily, so I need to see what files were "REPAIRED" because sometimes a VALID file is false-identified as a virus and "fixed" by AVG which actually corrupts the file and then I have to restore that file and add that file to the exclusions list. 
Also, if I schedule MULTIPLE SCANS in a day, only the most recent scan is shown on screen, so I have no clue if the other scans did anything...   
Viewing HISTORY allows me to adjust START TIMES of scans to avoid impacting users on our servers.  I try to time each server do its scan after another server has completed its scan so as to lessen disk performance impact on the SAN (central file storage) by having only 1 scan run at a time.
HISTORY also needs to show WHERE the scan actually scanned!  I tell the scan only do system drives, but I do not know if it is only scanning the "system BOOT PARITION" (ex. C:\) or if it is scanning all LOCAL PATITIONS (ex. C:\ (operating system) , D:\ (ex. backups) , E:\ (database files) ) or if it is scanning mounted NETWORK MAPPED drives too.   Calling it "system drives" doesn't help.. maybe call it LOCAL SYSTEM DRIVES AND PARITIONS
 
Alan BinchAlan Binch
User john neumann has posted their own topic (https://support.avg.com/answers?id=9060N000000PhobQAC).
AVG Guru
Alan DavisAlan Davis
I see this thread is now marked as 'solved'!!
It is NOT solved. It is still not possible to view the scan logs from the GUI. We do not even have a date proposed, for when the ability to view scan logs might be restored. We are merely asked to be patient, after we have already waited months for the restoration of a facility that most users would regard as essential.
Totally unacceptable.
. .. .

LOL! Maybe that explains why nothing ever seems to get done and it's forever a case of 'soon come' with the replaceing of all the useful stuff that was removed from AVG for no apparent reason! They all get marked as solved when they're not!

On another issue I see I'm not the only one to have the exclaimation mark error indicator permanently on the notification area icon since the last update - big case of 'boy who cried wolf there' how is one supposed to know when there is a problem if the thing that notifies you of a problem is on all the time when there is no problem?!?!

I wonder how long that will take to fix - it's been over a week now and numerous people have reported it it - another case of 'will be fixed'... I remember AVG saying that when they moved to an 'incremental release model' that one of the reasons was that bugs would get fixed quickly this way - it's been over a week since this one crept out.

I also see that an AVG drone has marked the fob-off - 'soon come' answer to this current thread posted by another AVG drone as the 'best answer' - hilarious!

It Makes you want to weep when you think of how good AVG was as a product and how good the support once was - and see what both have come to now!

Alan BinchAlan Binch
@ Alan Davis / . .
On the AVG Support Community topics aren't marked as SOLVED
AVG Guru
Alan DavisAlan Davis
@Alan Binch, who says "On the AVG Support Community topics aren't marked as SOLVED."

Oh yes they most certainly are!!! In the search box at the top of this page, try searching for AVG SCAN LOGS. You will get this page (see below):

https://support.avg.com/search?l=en&retUrl=answers&searchText=avg+scan+logs&supportType=home

Scroll down to "Community Questions" and you will find a link to this very thread, with a clear green stamp marked "Solved".
. .. .
Yep - it certainly is!
Alan BinchAlan Binch
@ Alan Davis / . .
In principle I think this actually equates to being an 'Answered' question as opposed to an 'Unanswered' question within the Community.
AVG Guru
Alan DavisAlan Davis
Well you know, "answered" means one thing, and "solved" means something else. Best to use the right word, don't you think? This is frankly indefensible, and is just another example of the kind of profoundly unhelpful doublespeak that often goes on here, masquerading as "help". It just adds another reason, to the many reasons I have accumulated already, for not renewing my AVG subscription when it expires.

Consider this: I have been a contented paying subscriber to AVG internet security for so many years that I've lost count. Yet within a mere few months, AVG has utterly alienated a long standing satisfied customer (I do not think I am alone in this). And still the compounding of that alienation, with non-helpful so-called support on this website, and with no resolution to these serious issues with the software, goes on and on and on.
. .. .

Absolutely right Alan Davis - the problem IS NOT SOLVED and should not be marked as such in any form - (I am the OP of this thread - any decent support service would at least given me notice that my post had been flagged as 'solved' - was this done in this case? Of course not!)

Nor should one AVG drone be picking the non-answer provided by another AVG drone as the 'best answer' in this thread - it only proves how much AVG have gone to the dogs! My subscription is up shortly and I'll be off - I've been an AVG paying customer since 2004 - but I'm not a mug, they have ruined the product - and the 'support' is now an utter joke.


As for Alan Binch 'The Guru' who cannot tell the difference between 'solved' and 'answered' - maybe you need to go back to 'Guru' school mate,  because the one does most definitely not equate to the other, and you poking your beak into this thread in that way is in no way productive for anyone.

Alan DavisAlan Davis
AVG Internet Security did a big update today to version 18.4.3056. I checked eagerly to see how to access the scan logs from the GUI. After all, responses on this forum have repeatedly assured us that the AVG team has been working very hard on this, for about a year now. They must have cracked this tricky issue by now.
Well I'm sorry to say I must be very dim, because I can't find them. I still can't access the scan logs from the GUI.
Could you tell me how to do it please?
BalasubramanianBalasubramanian (Avast) 
Hi Alan,

Thank you for being patient.
Our senior team are aware of your request.
As of now, there are no updates regarding it and we will not be able to provide an exact ETA for this.
I appreciate your understanding in this matter.
David MashiloaneDavid Mashiloane
I've been a long time user of AVG from my phone and desktop. Not sure how I feel about not being able to see scan log on GUI, but I have not been bothered by that. I am sure if the should be a threat detected AVG will notify you. If nothing pops up you're fine. 
Henry GHenry G
Well I'm bothered too! How can AVG omit such a basic function? Only want to sell to the incompetent? And then to try to obfuscate with the usual corrporate drivel. Won't be renewing.
Henry GHenry G

And to quote an AVG answer from another post dated 31 March 2017

https://support.avg.com/answers?id=906b0000000DhxaAAC

"We regret for the inconvenience caused.  We would like to inform you that we didn't have the option to view AVG Scan report. We apologizes for that.
No need to worry, our developers are working hard to add this feature in newer version."

My highlighting in bold
 

Vishnu VardanVishnu Vardan (Avast)
Hi Henry,

We would like to inform you that our developers team is working on to bring this feature in AVG user interface. We didn't get any update from our developers team, also it's not possible to provide the exact time frame. We would appreciate your patience until we fix this.

Thanks,
Vishnu Vardan
Al KennellyAl Kennelly

Hi All,

AVG interface has been updated for AVG Business - Software Version  18.4.3056.  Where is the Scan Log found through the user interface?   

Thanks

Vishnu VardanVishnu Vardan (Avast)
Hi Al Kennelly,

It is not possible to see the scan logs on AVG Internet Security/Antivirus use interface.

Thanks,
Vishnu Vardan
Al KennellyAl Kennelly
Thank you for the reply.  It is possible to configure AVG to send daily Scan Reports instead?
Alok KumarAlok Kumar (Avast)
You're most welcome Al Kennelly,
I request you to contact our business team, they will help you abut the scan Reports.
Regards,
Alok.
Alan BinchAlan Binch
@ Al Kennelly
Al, General topic info.. "Business products" support.. For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
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