Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Rachel FlorenceRachel Florence 

Mac crashes when attempt to run Mac or deep scan

My Mac crashes and restarts when I attempt to run deep or Mac scan.
Have tried uninstalling and reinstalling AVG.
When Mac restarts it resets the clock to 2001 and changes desktop photo (I can change the clock back but not the photo).
I have a MacBook Pro 15 inch mid 2010 running OS X Yosemite (version 10.10.5).
Best Answer chosen by Rachel Florence
Alan BinchAlan Binch
Rachel, Did you resolve your issue with AVG Mac?.
AVG Guru

All Answers

Alan BinchAlan Binch
Rachel, Did you resolve your issue with AVG Mac?.
AVG Guru
This was selected as the best answer
Rachel FlorenceRachel Florence
Hi Alan no I haven’t.
Alok KumarAlok Kumar (Avast)
Hello Rachel,
My apologies for delay in handing your case. AVG should be supported as the oldest supported OS is 10.9. In this case, please help us with the below log files. This information will help us to analyze the situation and provide you with a resolution. I have sent you an email, please reply to my email with the requested log files to assist you further.
Best regards,
Harry BargamianHarry Bargamian
I have the same problem with a 2014 Mac Mini running OS High Sierra 10.13.3.  Was this issue ever resolved?
BalasubramanianBalasubramanian (Avast) 
Hello Harry,

Yes, the issue discussed here should no longer appear in the latest 18.2 version of AVG Antivirus in Mac.
If you don't have the latest version, proceed to update the AVG Antivirus and check whether it resolves the issue.
Ask a question