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Lisa CorbinLisa Corbin 

AVG Driver Updater and Internet Security Issues

1. Internet Security:  When I launch AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup:  "update completed successfully."  But everything is still RED.  Is it updating?

2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment.  Are they just trying to sell me something I don't need?

I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one. 
Best Answer chosen by Lisa Corbin
Ken JacksonKen Jackson
Seems like several people are reporting the same problem  over the last couple of days...
http://www.joroco.plus.com/images/avg_fault1.jpg

All Answers

AvinashAvinash (Avast) 
Hello, Lisa.
We regret for any inconvenience caused. Please share screenshots (http://avgclick.me/getscreenshot) of AVG Internet Security dashboard, message from AVG Driver Updater that a driver needs update and your device manager showing that there is no issue with the driver in question.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ken JacksonKen Jackson
Seems like several people are reporting the same problem  over the last couple of days...
http://www.joroco.plus.com/images/avg_fault1.jpg
This was selected as the best answer
Ken JacksonKen Jackson
I've been having the exact same issue as your item #1  for the past couple of days.    
"AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup:  "update completed successfully."  But everything is still RED.".
It won't  'switch on'  to GREEN,  whatever I do to  'fix it'.
KarthikeyanKarthikeyan (Avast) 
Hello Ken,

I will certainly check this for you.

Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
Lisa CorbinLisa Corbin
User-added image
 
Lisa CorbinLisa Corbin
User-added image
Lisa CorbinLisa Corbin
User-added image
Lisa CorbinLisa Corbin
well you asked for screenshots and I tried to add them but I don't think I did it properly. but mine looks like the ones Ken Jackson has a link to above. It's happening on the husband's laptop also.
Lisa CorbinLisa Corbin
User-added image
AVG Internet Security v 16.161.8048
 
KarthikeyanKarthikeyan (Avast) 
Thank you for the screenshot, Lisa.

It seems that you have an older version of AVG installed on your computer.

The latest version is 18.6.

Please uninstall http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG the older version of AVG to completely remove all the traces of AVG from your computer.

Use this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version of AVG Internet Security.

If you face any difficulties, please let us know and we will assist you further.
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Lisa, 

Let's have a look at it together. Please share the screenshot 
http://support.avg.com/SupportArticleView?urlname=Create-screenshot of that error message you received to check and assist you further. 
BalasubramanianBalasubramanian (Avast) 
Thank you for the screenshot, Lisa.
Yes, we actually requested the screenshot of the window after entering the license number.
We have sent an email for you to send that screenshot.
If the email is not found in inbox do check in spam and junk folders.
Lisa CorbinLisa Corbin
UPDATE.  The solution above worked to settle the issues I was having with AVG Internet Security.  Make sure if you do this to have your license key copied down CORRECTLY before uninstalling the old version so you can enter it after you install the new version of AVG. otherwise, you look a bit silly asking why it won't take your license....
BalasubramanianBalasubramanian (Avast) 
Thank you for updating the status.
The full license number will be available in the email that you received after the renewal or first purchase of the product.
If you aren't able to get the email, do contact us at any time.
We will check the account and provide the license information.
Have a nice day!!!
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