Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Chaser DamarChaser Damar 

JS:CryptoNightMiner-A [Trj].

I'm using  AVG Antivirus free and regularly throughout the day is keeps popping up saying it has aborted on connection because it was infected with JS:CryptoNightMiner-A [Trj]. 

I have tried scanning my computer and restarting it but they didn't stop the popup. Anyone have any tips on what to do? 
Vishnu VardanVishnu Vardan (Avast)
Hi Chaser,

We will help you to get this issue resolved.

Please share us the screenshot of the pop up to check and assist you further.

Thanks,
Vishnu Vardan
Alan BinchAlan Binch
Chaser, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Chaser DamarChaser Damar
The requested image of the pop up that keeps happening
-980888528-980888528 (Avast)
Thank you for the info, Chaser. 

We need screenshot with full path of detected file. Please click on "See Details" at the bottom right of that popup to view its full path and share that screenshot here. 
Chaser DamarChaser Damar
User-added image
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
It looks like the threat appears while visiting this URL "https://hqq.tv".
Could you check whether you are getting this threat while visiting this website?
Chaser DamarChaser Damar
I get the threat no matter what I'm doing. I get it from watching youtube, watching livestreams, using my email and any other thing I do online
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
This looks like a false positive.
Open AVG Antivirus free, click on "Menu-->About" and provide the version information here.
Chaser DamarChaser Damar
User-added image
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
The latest version is 18.6. We request you to perform update of AVG antivirus free.
Open AVG Antivirus free, click on "Menu-->Settings-->Update".
Click on update for both program and virus definitions and check the version status.
If it is updated to 18.6, check whether you get this threat popup.
Chaser DamarChaser Damar
it allowed me to update the virus definitions but wouldn't allow me to update the program from 18.5 as shown in my photoUser-added image
Balasubramanian SBalasubramanian S (Avast) 
Okay, in this case, we request you to reinstall the program and check the status.
For uninstallation, refer this article.
Run AVG clear tool as mentioned here to remove the traces.
To install AVG Antivirus free, refer this article.
If the issue persists, do let us know.
Ask a question
Struggling with non-AVG technology? We can fix that, too!