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ShowAll Questionssorted byRecent Activity
Robert SaiffRobert Saiff 

Update isn't updating

I have error messages stating that the antivirus and spyware databases are out of date.   When I manually update it takes 5 seconds and says I'm up to date but the error messages continue on.   This has existed since July.
Best Answer chosen by Robert Saiff
Alok KumarAlok Kumar (Avast)
Hello Robert,
We will help you sort it out. Could you let me know the version of AVG Protection installed on your computer, to check this open AVG Protection > Menu/option > about.
I also request you to share a screenshot of the AVG Protection user interface to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Robert,
We will help you sort it out. Could you let me know the version of AVG Protection installed on your computer, to check this open AVG Protection > Menu/option > about.
I also request you to share a screenshot of the AVG Protection user interface to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
This was selected as the best answer
Robert SaiffRobert Saiff
I included three screenshots to view.   Please see the attached files.   Apparently August was the last time it updated correctly.   The third picture comes from the Quick launch bar icon for ZEN.

thank you,

Robert
Robert SaiffRobert Saiff
User-added imageUser-added imageUser-added image
KarthikeyanKarthikeyan (Foundever) 
Thank you for the screenshot.

It seems that you have an older version of AVG installed on your computer.

The latest version is 18.6.

Please uninstall http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG the older version of AVG from your computer.

Use this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version of AVG Internet Security.

AVG Zen is removed in the latest version of AVG and it no longer works.

If you face any difficulties, please let us know and we will assist you further.
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