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Pete Allen Cancel Auto Renew
Hi,
I have activated the 30 day Tune Up trial and 60 day AVG full trial. I do not want either of these to automatically renew (I had to enter card details to start the trial). In my subscriptions area I can see an option to renew early but no way of cancelling auto-renewal.
Can you help?
We are here to help you. You have to click unsubscribe button to cancel the automatic renewal. I have cancelled the automatic renewal for your AVG Internet Security - Unlimited (60 days) trial and AVG TuneUp - Unlimited (30 days) trial. The subscriptions will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
All Answers
We are here to help you. You have to click unsubscribe button to cancel the automatic renewal. I have cancelled the automatic renewal for your AVG Internet Security - Unlimited (60 days) trial and AVG TuneUp - Unlimited (30 days) trial. The subscriptions will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
I'm logged in. I can see the subscription and can the licence number.
Where is the unsubscribe button please
Please check the screenshot attached for the steps to cancel automatic renewal.
It will be listed as "Cancel Subscription".
If you do not see this option, there is a possibility that "Automatic Renewal" is already cancelled on your account.