Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Todd MudgeTodd Mudge 

AntiTrack

my newly bought AntiTrack while on line after 1/2 hour It knocks me off line and I have to restart my PC Win7.
Best Answer chosen by Todd Mudge
Vishnu VardanVishnu Vardan (Avast)
Hi Todd,

We will certainly check this for you.

Is this issue happening only after installing AVG AntiTrack program?

Please try to reinstall AVG AVG AntiTrack program on your PC to check if the issue still persists.

In case if you still experience the same issue then please let us know to help you further.

All Answers

Vishnu VardanVishnu Vardan (Avast)
Hi Todd,

We will certainly check this for you.

Is this issue happening only after installing AVG AntiTrack program?

Please try to reinstall AVG AVG AntiTrack program on your PC to check if the issue still persists.

In case if you still experience the same issue then please let us know to help you further.
This was selected as the best answer
Todd MudgeTodd Mudge
 this was not happening befor I installed AntiTrack software. I uninstalled then I reinstalled AVG AntiTrack, It still knocks me off line and I still have to reboot my PC win7.And your program keeps me off line, How do I get my money back?
Priyanga SekarPriyanga Sekar (Sitel)
Hi Todd,

This isn't the expected behavior.

I acknowledge your refund request. However, we request you to connect with our remote technician. They will help you to fix the issue.

I've sent you an e-mail with the instructions to connect with them.
Allan TulpAllan Tulp
I had the same issue with Antitrack-  after hours of trying I learned from Microsoft that it is NOT compatible with Windows XP.  I had to fully uninstall and delete from recycle bin (took 4 attempts to fully remove from PC)  Merely deleting program did not work-  this seems like a major glitch and was a huge inconvenience
Ask a question
Struggling with non-AVG technology? We can fix that, too!