Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Paul KlinkPaul Klink 

Studio One cannot communicate with PlugInScanner

I run a Digital Audio Workstation from PreSonus called "Studio One" in Windows 10.  I upgraded Studio One to version 4 and it can now no longer scan for (VST) plugins.  When I temporarily disable AVG Internet Security (version 18.8.3071, build 18.8.4084.409) firewall, it can successfully scan for plugins.

In version 4, the plug in scanner was taken out of the main application and put into a separate application called PlugInScanner.exe (which runs on the same machine).  Looks like the main application cannot communicate with PlugInScanner.exe.  A filtered extract of the Enhanced Firewall log is shown below.

Can I put some rules in AVG to allow Studio One to communicate with PlugInScanner without having to disable AVG? If so, how?

Thanks, Paul

    26/12/2018 8:39:06 PM        0    0.0.0.0    53729    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:13 PM        0    0.0.0.0    53835    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:16 PM        0    0.0.0.0    53835    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:22 PM        0    0.0.0.0    53835    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:34 PM        0    0.0.0.0    53835    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:37 PM        0    0.0.0.0    53835    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:43 PM        0    0.0.0.0    53839    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:46 PM        0    0.0.0.0    53839    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
    26/12/2018 8:39:52 PM        0    0.0.0.0    53839    TCP    In    C:\Program Files\PreSonus\Studio One 4\PlugInScanner.exe    Public Tcp/Udp In Block
Best Answer chosen by Paul Klink
AvinashAvinash (Avast) 
1. Open AVG Internet Security.
2. Click on Hackers attacks.
3. Click 'Firewall options' and select 'Application rules' in the drop down.
4. If you see the application that you wanted to allow or block internet access in the list, select it and change the rules as you need.
5. If you do not see the application listed, click on 'New group', give it a name.
6. Now click on 'New application rule', put it under whichever group you want including the newly created.
7. Then assign rules to that application.

All Answers

BalasubramanianBalasubramanian (Avast) 
Hello Paul,

We realize the situation. Let us try the basic change with the Firewall setting and then proceed further.
Open AVG Internet Security interface.
Click on "Menu-->Settings-->Components-->Customize" of Enhanced Firewall.
Click on "network profile" and if the profile is set to "public", select and change it to private.
Click Ok and check whether "Studio One" can connect perfectly.
Keep us posted.
Paul KlinkPaul Klink
Hi Balasubramanian,

Thanks for your response.  However I need to leave the profile set to public.

Is it possible add a rule like:
Allow any connection to PlugInScanner.exe originating from this machine with destination port (ie PlugInScanner) in range (for example) 49152 to 65535.

Note that I have a reservation for my computer in the router so the computer's IP address will always be the same.

Thanks, Paul
 
AvinashAvinash (Avast) 
1. Open AVG Internet Security.
2. Click on Hackers attacks.
3. Click 'Firewall options' and select 'Application rules' in the drop down.
4. If you see the application that you wanted to allow or block internet access in the list, select it and change the rules as you need.
5. If you do not see the application listed, click on 'New group', give it a name.
6. Now click on 'New application rule', put it under whichever group you want including the newly created.
7. Then assign rules to that application.
This was selected as the best answer
Paul KlinkPaul Klink
Problem solved.  I set the default rule to Ask and that assisted me with understanding what was happening.

Thanks, Paul
KarthikeyanKarthikeyan (Avast) 
We are glad to hear that your issue is resolved.

I appreciate your time and co-operation.
Ask a question