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Liz ClempsonLiz Clempson 

Digitial River Ireland.

I have just received my C/C account and find I have been charged $129.98 for a program I no longer use. Can someone please tell me how to get some sense out of the Digital river Ireland place as I am going around in circles and getting more frustrated. I certainly didn't know I had signed up for renewals as that isn't what i would do..lol. Please can someone help??????
Regards Liz Clempson
Best Answer chosen by Liz Clempson
BalasubramanianBalasubramanian (Avast) 
Hello Liz,

We will clarify this for you.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services.  
If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
You have been charged AUD99.99 and AUD29.99 for the renewal of AVG Internet Security - unlimited devices and AVG Password Protection subscription as the first purchase had auto renewal enabled.
An email notification was sent 30 days prior explaining this auto renewal process and the charge that is going to be taken.
Let us know how you would like to proceed with this charge?

All Answers

BalasubramanianBalasubramanian (Avast) 
Hello Liz,

We will clarify this for you.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services.  
If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
You have been charged AUD99.99 and AUD29.99 for the renewal of AVG Internet Security - unlimited devices and AVG Password Protection subscription as the first purchase had auto renewal enabled.
An email notification was sent 30 days prior explaining this auto renewal process and the charge that is going to be taken.
Let us know how you would like to proceed with this charge?
This was selected as the best answer
Liz ClempsonLiz Clempson
Thanks for the helpful answer. I want this charge rescinded and an adjustment made to my account. I didn't authorise such a thing and I certainly never received this email.
Liz Clempson
BalasubramanianBalasubramanian (Avast) 
You are most welcome.
We have initiated the refund for the recent charges and an email explaining its status has been sent.
Feel free to contact us if you need further help.
Liz ClempsonLiz Clempson
Hello... As per above, I am still waiting for the refund which hasn't arrived as yet. Can you please let me know what is happening?
Regards Liz
Priyanga SekarPriyanga Sekar (Avast)
Hi Liz, 

We'd like to inform you that refund has been successfully processed on January 23, 2019 from our end.

We request you to contact your bank and inquire about the refund. 

Feel free to contact us if you are unable to resolve the issue with your bank. 
Chris HarperChris Harper
I have just had the same problem with Digital Ireland, paid in February and they have taken another payment in April, no notification at all, I paid by Pay Pal and have received a refund. I never signed up for an auto renew subscription, I have always purchased AVG when the old one runs out, however, I’m sorry to say this make me doubt purchasing AVG in future
KarthikeyanKarthikeyan (Avast) 
Hello Chris,

We regret for the inconvenience caused.

AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:

* In our shopping cart before purchase
* In the confirmation email we send after purchase
* In notification emails we send before charging for subsequent subscription periods

We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.

Please create a new community post, so we can locate your account and help you with the cancellation of the automatic renewal. So you will not be charged by AVG automatically in the future.
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