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bibiana camargobibiana camargo 

cancel

i just bought a AVG. but then i found out i already  have a subscription . so i want to cancel this last one i just bought . how to proceed?
Best Answer chosen by bibiana camargo
KarthikeyanKarthikeyan (Avast) 
Hello Bibiana,

I will help you with the cancellation.

I see from your record that you have been recently charged for the automatic renewal of AVG Internet Security Unlimited.

You do not have any other active AVG subscription on your account.

If you cancel this recent renewal, you will not have any active security program on your account.

Do you still wish to cancel this renewal?

All Answers

KarthikeyanKarthikeyan (Avast) 
Hello Bibiana,

I will help you with the cancellation.

I see from your record that you have been recently charged for the automatic renewal of AVG Internet Security Unlimited.

You do not have any other active AVG subscription on your account.

If you cancel this recent renewal, you will not have any active security program on your account.

Do you still wish to cancel this renewal?
This was selected as the best answer
bibiana camargobibiana camargo
hi, then i need my security number so i can install it in other devices . 
bibiana camargobibiana camargo
so how come i´ve just payid TODAY  $R149,99 reais (  brasilian money ).  and i put a differetn address and in a business account . can you find it for me ?
my email is the same  xxxxx . is it possible for me to have two account under the same email ?
 
KarthikeyanKarthikeyan (Avast) 
Yes, the BRL 149.99 is the only charge taken from your account recently.

Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install and activate AVG Internet Security on your other computers.

This program does not require a license number, will get activated using your AVG MyAccount email address and password.
bibiana camargobibiana camargo
my order number is 12160732110   
day of purchase
30 de Janeiro de 2019
need to cancel please 
Priyanga SekarPriyanga Sekar (Avast)
Hi Bibiana, 
We have initiated a refund for your recent charges and sent an e-mail confirming the same. 
You have no active subscriptions under the e-mail address you used to contact us here. 
We've also included your account information in the e-mail we sent.
If you need any help, let us know.
Thank you.
bibiana camargobibiana camargo
but dont i already have an activated account?
so im paying twice ?
 
Priyanga SekarPriyanga Sekar (Avast)
No, Bibiana.
You have an active AVG account and there is no active subscriptions under this account as we have refunded the latest charge. 
Feel free to contact us if you need any help.
 
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