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Aytekin GonulAytekin Gonul 

Nordvpn and AVG just wont work

I used NordVPN with AVG internet security about 25 days and everything worked well.
Now i paid for AVG Internet Security Unlimited and AVG PC Tuneup.
Internet Security and NordVPN worked well until I used the AVG PC Tuneup. This Tuneup messed mc PC and I begin to get BLUESCREEN when I try to use NordVPN.
I uninstall AVG PC Tuneup from my PC.
So I clean install Windows 7 and I just cant seem to get my AVG to work with my NordVPN.
I did disable AVG Internet Security program temporarily to check about Nord VPN is working. The answer is NO. I got Bluescreen again.
Than I uninstall AVG Internet Security and NordVPN works perfectly.
Now I have many times clean install windows 7 and every time I try to use AVG and NordVPN still getting BLUESCREEN.
Both work  seems perfect individually.
HOW CAN I GET AVG and NORDVPN WORK TOGETHER.
Any help or direction to look will be great thanks
Regards A.G.
Best Answer chosen by Aytekin Gonul
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Thank you for the info, Aytekin. 
We will make a note on the escalated case to let our developers team about this. They will check and get back to you once the resolution is found. 

All Answers

Priyanga SekarPriyanga Sekar (Avast)
Hi Aytekin,
We are here to help.
Your case is being reviewed by our senior team and you will be receiving an e-mail from them.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Your patience is highly appreciated.
Aytekin GonulAytekin Gonul
This problem occurs after I have used PC tuneup.
I think pc tuneup has made some things that i can't get rid of.
Although I install clean windows but the problem follows.
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Thank you for the info, Aytekin. 
We will make a note on the escalated case to let our developers team about this. They will check and get back to you once the resolution is found. 
This was selected as the best answer
Aytekin GonulAytekin Gonul
Does this dump file helps anyway?User-added image
BalasubramanianBalasubramanian (Avast) 
Thank you for the information.
We have added it to the escalated case. After analyzing the root cause, you will get the email response from the team.
Your patience is much appreciated.
Aytekin GonulAytekin Gonul
When I uninstall AVG Internet Security Nordvpn runs smoothly.
As I said before AVG and Nordvpn ran fine together until I bought and used AVG Pc Tuneup.
Although many times I installed clean windows and download new AVG file from home page problems follow.
Just to try I have uninstalled AVG and download another antivirus from the web and both programs (Nordvpn and new antivirus) run smoothly.

I think Pc Tuneup has made some changes to my AVG Internet Security subscribe file.

Is there any way you can reset the current AVG settings and go back to the first AVG that I have subscribed to before PC Tuneup?
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Aytekin, 

You can try our AVG Clear and Remover tool to remove the traces of old AVG completely and check if re-installation helps. 

Download AVG Clear (first) and Remover tool: 
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product 

Reinstall AVG Internet Security from our official site: https://www.avg.com/en-us/installation-files 
Aytekin GonulAytekin Gonul
I've done that. I have used AVG Clear and AVG Remover.
Later I have reinstalled AVG Internet Security from the official site but all that didn't help.
I still get blue screen every time when I activate both.
It's annoying that I bought some that didn't work
I feel like I am naked without virus protection when I surf
AvinashAvinash (Avast) 
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime.
Aytekin GonulAytekin Gonul
AVG Customer Care has solved the problem.
Everything works perfectly now. I thank you for all your help and your time.
Now I have clean install everything and no issues for now.
Thanks again for your help.
Best wishes for you all
Priyanga SekarPriyanga Sekar (Avast)
Aytekin, we're glad to hear that the issue has been fixed.
Feel free to contact us if you need any further assistance. 
Thank you.
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