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Stephen FaganStephen Fagan 

Internet Security replaced by Trial Version

I have not used the community before, until now when I found my Internet 3 user, had been replaced by a trial version.
There were some posts and answers stating try uninstall and clean out AVG programmes, then reinstall AVG.
Only I found the circle of doom growing ever bigger, when all I got was the same issue. I tried my subscription, again! 
Congratulations you have AVG Tune up ending 20 blah blah blah.
Surely in this digital world you would also have a copy of my AVG Licence, I should not have to provide proof of purchase; which I do have. 
The licence key won't work and I can't re-activate as it is set to free trial. 
But if you spend Just £19.99 SAVE £40.
I am not paying for something that is already paid for until September 2019
As I see it, an update wiped out shed loads of data which you want us to pay for. 
Steve.
Best Answer chosen by Stephen Fagan
AvinashAvinash (Avast) 
Stephen, I have sent an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

All Answers

Priyanga SekarPriyanga Sekar (Avast)
Hi Stephen,

We are here to help.
Please update your program once (Open AVG Internet Security > Menu > Settings > Update) and activate the subscription using the license number which was just sent to you via an e-mail.
Revert to us for further assistance. Thank you.
Stephen FaganStephen Fagan
Hi Priyanga
Thanks for you reply, I have tried this and sorry to say it does not accept my licience, I also tried the AVG remover and cleaner; then reinstalled programme.

There seem to be a large number of people having this issue, and none seem resolved.

I would cancel the subscription, but I can't even do that; as when I log on only the PC Tune up shows.

All the problem accounts are being asked to pay again, at a reduced rate?

I now revert to you for further assistance and escalate the issue to your line manager. 
Of course I understand this is not your fault and you have followed protocol.
AvinashAvinash (Avast) 
Stephen, I have sent an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
This was selected as the best answer
Stephen FaganStephen Fagan
Hi Avinash.
Thanks for your prompt reply, I shall contact the remote team tomorrow.
Good Job, have a great day.

Best regards 
Stephen.
AvinashAvinash (Avast) 
You are most welcome!
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