AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Steve Kendall Firewall mode changing to public constantly
Hello,
Recently and suddenly AVG has been popping up messages informing me it has changed my firewall mode to "Public" and gives me a button to click if I want to change the mode. Clicking said button loads a fairly corrupt UI page with text stating Security Firewall ERROR. The notice occurs randomly and frequently. The notice said it just found my (usual/normal) WiFi router network and has its mode to public. Has anyone else seen this behavior? Windows 7, AVG ver 19.2.3079 (build 19.2.4186.405), virus def 190208-4.
Manually changing the mode has no effect, regardless of how it is set (public/private). I still get the notices. VERY annoying.
It also now appears that the auto virus AND manual virus updates have stopped working. I tried to update them manually last night...still hadn't connected over 8 hours later.
Recently and suddenly AVG has been popping up messages informing me it has changed my firewall mode to "Public" and gives me a button to click if I want to change the mode. Clicking said button loads a fairly corrupt UI page with text stating Security Firewall ERROR. The notice occurs randomly and frequently. The notice said it just found my (usual/normal) WiFi router network and has its mode to public. Has anyone else seen this behavior? Windows 7, AVG ver 19.2.3079 (build 19.2.4186.405), virus def 190208-4.
Manually changing the mode has no effect, regardless of how it is set (public/private). I still get the notices. VERY annoying.
It also now appears that the auto virus AND manual virus updates have stopped working. I tried to update them manually last night...still hadn't connected over 8 hours later.
Thank you for the info.
Let's reinstall your AVG Internet Security and check if that helps.
Uninstall AVG products using AVG Clear and Remover tool:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
Reinstall AVG Ultimate as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate & activate it using your email address and password.
All Answers
This isn't the expected behavior.
Could you provide the screenshot of AVG Firewall "Network Profiles" window here?
Click on "Menu-->About" from AVG Internet Security program interface and provide the screenshot of version info here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
We will definitely help you to resolve the issue.
Please update your program once and check the status. Keep us informed here.
This is how it's currently set
T
Th
My concern was not actually that the definitions didn't update, it was the fact that the firewall was "apparently" changing modes on it's own. The deal here is that while it told me it had changed, the profile page was not, actually, changed. Just the annoying popup all the time, and the corrupt UI page. I am not using the freebie version, and it has been working (auto-updating) just fine for a long time.
Then, I got the dreaded firewall mode change popup. Clicked the "CHANGE MODE" button andgot this mangled screen:
Click on "Menu-->About" of AVG Internet Security program and provide the version information here.
UI 1.0.148
virus def 190214-2
It would help if you answered while I was awake...US Pacific time...
Thank you for the info.
Let's reinstall your AVG Internet Security and check if that helps.
Uninstall AVG products using AVG Clear and Remover tool:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
Reinstall AVG Ultimate as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate & activate it using your email address and password.
The clean failed because it needs more than 2GB to run. Uninstalled usin the control panel, and was sucessfull. Lost internet, but was able to get it back. Downloaded the ultimate install files. Had to remove stuff I wanted to make room for it to run, but it did finally run and install. Looks OK at this point, but now I've got a bunch of work to reconfigure the firewall. Ugh. Too much hassle.
We realize the situation.
Let's configure AVG Firewall settings as per the recommendations.
- Please open AVG Internet Security icon - Click Menu - Click Settings - Click Components - Scroll down to Firewall - Click Customize.
- Enable the "Internet connection sharing mode" and "Allow all connections with Friends when in Private mode"
- Click on System Rules - Enable the "Allow File and Printer sharing" and "Allow remote desktop connections to this computer" - Click OK to confirm it. Please make sure that all the tasks are enabled.
- Click on "Network profiles" - Change all the Networks to "Private" - Click OK to confirm it.
Monitor the status and keep us posted here.
Time to find something new, I think.
Thanks for your help
We realize the situation and sorry for the inconvenience caused.
We would like to inform you that this is the unexpected behavior as AVG Clear tools only requires around 11-20 MB of space.
May I ask you what exactly happens when you try to connect your phone with your PC?
Can we possibly take this off-line?
May I ask when did you contact us regarding this?
Could you provide the screenshot of the message that you received while running AVG Clear tool?
I did not take screen shots. The pop up said Installer Failure. The reason given was insufficient disk space. I questioned this because I had ~1.8Gb free. He said it required at least 2GB. I had to kill the tool. I told your guy I was going to use the control panel uninstall. He said I should, so I did. It worked.
BTW, per your website instructions, I ran both tools, one to remove older versions (which took a long time, but completed without errors) and the clear tool, which failed to complete and was manually terminated.
In the end, I was able to reinstall AVG ultimate without incident, but only after freeing up (read that as deleting things I really wanted to keep) more disk space to be over 2GB free.
Sorry for the information provided by our chat technician.
The disk space required for AVG Ultimate installation is 1.5GB.
However, for running AVG Clear tool it shouldn't show such message.
If you provide the screenshot of the message appeared for AVG clear tool, we will be able to check and confirm.
thanks in advance
kind regards,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.