Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Bev CallaghanBev Callaghan 


Avg keeps flagging about URL=Blacklist being a threat and has been blocked  asks to activate virus scan which we do.  It comes up as clear and safe but 10 seconds later the warning pops up again..
We have AVG Security installed. Please help.. 
Bharath RogerBharath Roger (AVG)
Hi Bev,

We will certainly look into this and help you.
Please click the "See details" option in the threat popup and provide us the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Bev CallaghanBev Callaghan
Thank you for getting back to me. I have addedthe screenshotUser-added image
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Bev,

Thank you for providing the screenshot.
On checking, I see that the threat is coming from click-now-extra-special.online website.
Which was detected as unsafe by the AVG.
I kindly request you to not visit unsafe websites for your safety
To remove the threat kindly reset your default browser with steps given below:

Browser Settings -> Advanced -> Rest and clean up -> Restore settings to the original defaults.
Bev CallaghanBev Callaghan
Thank you  Have done as requested.  Hope it works. 
Bev CallaghanBev Callaghan
Sorry I cannot seem to find these settings..  Am I looking  in setting son my computer or AVG. ? 
Dinesh KrishnanDinesh Krishnan (Avast)
Appreciate your efforts, Bev. Glad to know that you've managed to reset the browser. Thank you for updating the status. For further queries, feel free to write back to us.
Jason RileyJason Riley
User-added image
Jason RileyJason Riley
I've seen the same thing, over and over, trying to download documents from a manpower website that is part of my severance package. Its impacting my ability to get things I need to help in my job search cause i cannot download PDF documents. AVG is not giving me a pop up, I am seeing the messages in my AVG history.
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Jason,

We are sorry to know that. We will help you to resolve it.

Have you tried to update AVG Internet Security and check it?
Let us know which program you are using to view PDF?
Can you please try to download PDF from different browsers like Edge, Internet Explorer, Firefox?

We look forward for your response. 
Jason RileyJason Riley
I didnt notice it was being blocked until I went into the history, I just noticed I could not download those PDFs. I was smart enough to try with IE on my own, no difference, for all I know one of those notifications above was using IE.  I got a friend to download the documents for me and pass them along. 

What's AVG Internet security? I have the free version of AVG and it updated regularly as updates become available.
AvinashAvinash (Avast) 
Jason, AVG AntiVirus free is basic protection software.
AVG Internet Security is our premium protection software which includes advanced features.
Please remove unwanted applications from your PC and unwanted add ons or extensions from your browsers.
Aled JonesAled Jones
I'm having the same issue for every google search I do.  I've done virus scans and nothing.

In the example below, I clicked "I'm feeling Lucky" and "Google Doodle".

User-added image
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Aled,

We will clarify this for you.
AVG has detected the mentioned URL as threat and blacklisted it.

I request you to reset your browser to the default settings in order to remove the threat.
Jet Fong LamJet Fong Lam
User-added image
Jet Fong LamJet Fong Lam
one of our customer facing the same problem when browing to one of the url.
Should i request him to reset his browser as well ? User-added image
Midhun AloorMidhun Aloor (Avast)
Hello Jet,

Yes, we request you to reset the web browser once & check if the issue persists.
If the issue still persists after resetting the browser, kindly write back to us in your own/new post & we'll offer you the appropriate assistance.
Thanks in advance.
Mohammed SiddiquiMohammed Siddiqui

I have the same issue URL blacklist, this for my own website.  

I checked on Google its not listed there for anyproblem.  From where AVG is marking as suspected 

User-added image

Midhun AloorMidhun Aloor (Avast)

Hi Mohammed,

We apologize for the inconvenience.
If you suspect that this is a false detection made by AVG, we'd request you to submit the detected website for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the website & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!

Dennis StarkeyDennis Starkey
I am having the same issue, on both Firefox and Chrome.
Note: Browser Settings -> Advanced -> Rest and clean up -> Restore settings is ONLY found on chrome, not in Firefox. Firefox is my Default browser, and I only use Chrome on websites that seem to be written to only work with Chrome, so the given "fix" is incomplete, at best.
Dennis StarkeyDennis Starkey
I forgot to mention, this happens on just about every website that I visit. Only started after the last AVG update a few days ago.
Hari ShankarHari Shankar (Avast)
Hello Dennis,
We will certainly check and help you.
To reset the browser, please follow the steps mentioned in the below article,
Resetting your internet browser to default settings
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
Thank you for your understanding.
Ask a question
Struggling with non-AVG technology? We can fix that, too!