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Lucie DrdlováLucie Drdlová 

firewall is not available after update of paid version

Hello, 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Sitel)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

All Answers

Rakshith RajkumarRakshith Rajkumar (Sitel)
Hi Lucie,

We will help you with this.
I kindly request you to repair the AVG product using this article and check if the issue still persists.  
Keep us posted.
Lucie DrdlováLucie Drdlová
Hi Rakshith, I did all you wrote to me, but the warning regarding improved firewall is still here. If I try to switch on this improved firewall - notice - is not available. So just now I don´t know, if standard firewall is working and only this improved is missing or what is the status of my protection.
Thanks fory our reply.
Rakshith RajkumarRakshith Rajkumar (Sitel)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
This was selected as the best answer
Peter WarmerdamPeter Warmerdam

Same here...

AVG icon is giving a warning
After opening AVG message is: Improved firewall is turned off
if i try to turn it on it gives the message: Improved firewall is not avalible.
If i check the firewall tab is shows that is is turned on??!!

used the repair article but no difference

 

Peter WarmerdamPeter Warmerdam
same problem here.... even repair (article) does not work
Peter WarmerdamPeter Warmerdam
repaired AVG, restarted my system, problem still exists
Peter WarmerdamPeter Warmerdam
repaired AVG, restarted my system, problem still exists
BalasubramanianBalasubramanian (Sitel) 
Hi Peter,

We have replied to your original post: https://support.avg.com/answers?id=9060N000000gNCl .
Keep up the conversation through single thread in order to get quick assistance.
Thank you.
BalasubramanianBalasubramanian (Sitel) 
Hi Peter,

We have replied to your original post: https://support.avg.com/answers?id=9060N000000gNCl .
Keep up the conversation through single thread in order to get quick assistance.
Thank you.
Lucie DrdlováLucie Drdlová
User-added image
Lucie DrdlováLucie Drdlová
there is the asked printscreen.
 
Rakshith RajkumarRakshith Rajkumar (Sitel)
Hi Lucie,

Thank you for providing the screenshot.
To resolve your issue, I kindly request you to go to Menu\Settings\Troubleshooting and if you scroll down to "Reset All Settings" section and click the "Reset To Default" option.
Once it's done, kindly restart you computer.
Lucie DrdlováLucie Drdlová
Dear Rakshith, done, but the warning regarding switch of the improved firewall still exist... As I see, the problem have a lot of users, is it possible to make some update directly from AVG? I´m not IT specialist. Many thanks for your reply in advance.
Rakshith RajkumarRakshith Rajkumar (Sitel)
Hi Lucie,

I appreciate your effort and time in resolving this issue.
We have noticed this and we are working on it.
Thanks for your valuable feedback.
Lucie DrdlováLucie Drdlová
Dear Rakshith, many thanks for your answer. I will be waiting for the update of AVG.
Jeffrey WilliamsJeffrey Williams
Exactly the same with me. I note that you have recorded the problem & are working on it. Solution quickly please....
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