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paul Leepaul Lee 

Web plus not responding when AVG active

My website creation software Serif Webplus X8  goes to 'not responding' when I try to export files to a disk folder. After a very long time (one hour or more) it unfreezes. If I disable AVG, this doesn't happen and the export happens immediately Any ideas please?
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Paul,  

Thank you for reaching out to us.
In this case, I kindly request you to change the network profile to Private and enable "file sharing and allow remote connection" in the System Rules using this article.
If the issue still persists, check whether the software is added to the Blocked Apps in Settings -> General.
Keep us posted.
paul Leepaul Lee
Hi, when I change network profiles to private and enable file sharing and remote connection to enabled, then I click away and back again they reset to the original settings. There is no 'OK' button or 'confirm' button.
paul Leepaul Lee
Sorry cancel that - it is just the public/private settings that keep resetting.
Rakshith RajkumarRakshith Rajkumar (AVG)
Paul, even after following the steps the Serif Webplus X8 application is not responding?
Keep us posted.
paul Leepaul Lee
Yes, just the same. The application starts but when I try to export content to a disk folder it freezes. If I disable AVG and restart the web plus application it works fine. Web plus does not appear in the blocked apps list and I have added it to the allowed apps list - still the same.
Dinesh KrishnanDinesh Krishnan (Foundever)
Thank you for clraifying, Paul. In this regard, let us attempt to enable 'Internet connection sharing' mode in AVG Firewall to check if it helps.
To enable it : Open AVG Internet Security - Menu - Settings - Full protection (left pane) - Enhanced firewall - Check 'Internet connection sharing mode' to enable it. 
paul Leepaul Lee
Done that, still the same. If it is significant, the application is freezing when it tries to export files to a disk folder. These are .html files.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Paul, we request you to reinstall the AVG program and check for the issue again.

Keep us posted.
paul Leepaul Lee
What's the easiest way to reinstall AVG? Your website only has option to buy again.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We understand your concern.

Please refer the following article for uninstallation https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security

Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security

Refer this article for activation https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security

Keep us posted.
paul Leepaul Lee
Have uninstalled and reinstalled AVG and problem still there. I expected this as it is a problem on two computers. I have added Webplus X8 as an allowed application in AVG settings and added the webplus data folder with.html files to the exclusions in AVG settings - still not fixed. Internet connection sharing mode is enabled and connections are private where it lets me change them.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We are sorry to hear this.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
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