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Mike HarrisonMike Harrison 

AVG Tune up

I have had to reinstall Tune Up (Ultimate subscription)
Whwn I look at MY AVG there are blue dots against TuneUp and Secure VPN. What does that mean?
 
Best Answer chosen by Mike Harrison
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We appreciate you efforts.

Please give a another try and restart the computer.

If the issue persist, reinstall the AVG TuneUp and check for the issue again.

Keep us posted.

All Answers

Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Mike,

We will help you to sort out the issue.

Please share us the screenshot of the interface with the blue dots to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.
Mike HarrisonMike Harrison
screen showing tune up My Avg
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Thank you for the screenshot.

The blue dot near the AVG icon conveys that you have an active subscription for the following products.

You can install and activate those AVG products.

Let us know, if you need any help with the installation.
Mike HarrisonMike Harrison
Thank you   why is there no blue dot against internet security? That was also active. Driver update also has a subscription but was not running at that time
Rakshith RajkumarRakshith Rajkumar (AVG)
I understand your concern, let me help you.
Kindly check if all your subscriptions are installed and activated in your PC.  
Let us know to help you further.
Mike HarrisonMike Harrison
I looked at the subscriptions and some seemed to have my Microsoft account name instead. I have altered them (I hope)
Rakshith RajkumarRakshith Rajkumar (AVG)
I appreciate you effort in this matter, Mike
Let us know if you need further assistance.
Mike HarrisonMike Harrison
I can live with this
Balasubramanian SBalasubramanian S (Avast) 

Mike, we would like to know whether it shows as "Installed" for "AVG TuneUp" and "AVG Secure VPN" on "My Subscriptions" window of AVG program?
Do you see separate shortcut icons for both AVG TuneUp and AVG Secure VPN on your desktop screen?
Mike HarrisonMike Harrison
all 4 say installed and all 4 are in my hidden icons and I usually activate all programs from there rather than from Tune up
Balasubramanian SBalasubramanian S (Avast) 
Okay. Do you still see blue color dot near "AVG TuneUp" and "AVG Secure VPN"?
Mike HarrisonMike Harrison
yes
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the confirmation, Mike.
Can you click on both AVG TuneUp and AVG Secure VPN one by one from "My Subscriptions"?
Once it is done, get back to "My Subscriptions" and check whether you still see blue dots appearing.
Keep us posted.
Mike HarrisonMike Harrison
That got rid of the blue dot on AVG Secure VPN only
Balasubramanian SBalasubramanian S (Avast) 
Okay. Please open AVG TuneUp program and perform maintenance scan once.
Once it is done, close AVG TuneUp program interface and check the status of blue dot.
Mike HarrisonMike Harrison
if I close AVG Tuneup program interface I have to the reopen it to see whether dot is there
Mike HarrisonMike Harrison
I think I have it. My full scan is monthly - I think when I ask for a scan it is a quick scan
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We appreciate you efforts.

Please give a another try and restart the computer.

If the issue persist, reinstall the AVG TuneUp and check for the issue again.

Keep us posted.
This was selected as the best answer
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