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Bernice RobichaudBernice Robichaud 

receipt_pdf

I inadvertently clicked on a link in an email message and it installed what looks like a new drive "F" and the file in that drive is called    receipt_pdf.exe  .  I tried to shred it with AVG but it said that access to the file was denied.  YIKES!  Can anyone help!???  I've sent a message to AVG support already .. waiting for their response.
Best Answer chosen by Bernice Robichaud
Balasubramanian SBalasubramanian S (Avast) 
Hi Bernice,

We could not find any request submitted by you other than this community post.
Could you provide the screenshot of window that shows 'receipt_pdf.exe'?
You can post the screenshot by clicking on 'Image symbol' from 'Answer' field.
If you see it as a drive on 'My Computer', then please right click on it and check whether it shows any option as 'Eject' or 'Unmount'.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hi Bernice,

We could not find any request submitted by you other than this community post.
Could you provide the screenshot of window that shows 'receipt_pdf.exe'?
You can post the screenshot by clicking on 'Image symbol' from 'Answer' field.
If you see it as a drive on 'My Computer', then please right click on it and check whether it shows any option as 'Eject' or 'Unmount'.
This was selected as the best answer
Bernice RobichaudBernice Robichaud
OK ... I right-clicked it, selected EJECT and it dissappeared.  Is that all I need to do?  If so, THANK YOU!  If not, let me kow what to do next.  I am now in the process of copying all my DATA files on an external drive, just for safe-keeping!
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your technical knowledge, Bernice. To ensure that your computer is protected, we'd suggest you to run a scan using AVG.
Regarding your subscriptions, we've sent you an email, as it isn't recommended to share the product details over this post.
Please check & revert to us via email to proceed further.
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