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GRAHAM CROCKERGRAHAM CROCKER 

VPN NOT SWITCHING ON.

Good afternoon. For the last few days when I switch on VPN, I get the message 'INITIALIZING PLEASE WAIT'. Nothing else happens and I am unable to connect to my VPN. Can you assist please.
Regards Graham.
Best Answer chosen by GRAHAM CROCKER
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Graham,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue.
Also, share us the screenshot of the message that you receive for better clarity.

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Graham,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue.
Also, share us the screenshot of the message that you receive for better clarity.
This was selected as the best answer
GRAHAM CROCKERGRAHAM CROCKER
Hi Dinesh, the operating system is Windows 10User-added image
Midhun AloorMidhun Aloor (Foundever)
Thank you for sharing the screenshot, Graham.

In this case, we request you to reinstall your AVG Secure VPN and check if the issue persists.
We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.
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