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Lucy JonesLucy Jones 

resolving issue

I purchased the plan so all issues could be resolved.  The program won't run but wants to be purchased again.  What's the issue?
Best Answer chosen by Lucy Jones
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Lucy,

We will help you in this.
It looks like you have not activated your paid subscription in your device.
Kindly mention in which AVG application you are facing this issue.

All Answers

Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Lucy,

We will help you in this.
It looks like you have not activated your paid subscription in your device.
Kindly mention in which AVG application you are facing this issue.
This was selected as the best answer
Lucy JonesLucy Jones
Thank you.  I activated the subscription and am still getting the same response.  I'm attempting to use this on my Dell laptop
Lucy
Dinesh KrishnanDinesh Krishnan (Foundever)
We're glad to look into this & help you, Lucy. 
Please share us the screenshot of the notification that prompts you to purchase. 
Monika SliesoraitytėMonika Sliesoraitytė
help ! 
i havw the same problem . I did everything, pay, then activate account, create a password in account, and after running scan , when i want to "resolve all"  it still ask me for pay ! whyyyyy ? 
Midhun AloorMidhun Aloor (Foundever)
Hello Monika,

We're sorry for the inconvenience caused.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!
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