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Syafiq Danial Bin ZulkifliSyafiq Danial Bin Zulkifli 

Remote Desktop

Hi i was wondering whether anyone has the same issues as me with regards to remote desktop access. When firewall is up i am unable to do remote access but all the settings for remote access is enabled. The logs keep showing that the rule indicates to block access but i cannot find the setting to change that
Best Answer chosen by Syafiq Danial Bin Zulkifli
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Syafiq,

We're glad to look into this & help you.
As we're uncertain about the settings that you've already configured, we're mentioning the required settings to be modified. 
If they're not already configured, please do modify & let us know if it helps.
Open AVG Internet Security - Menu - Settings - Full protection - Enhanced firewall - Enable 'Internet connection sharing mode'.
Later enable 1st 2 options : File & printer sharing, remote desktop connections in System rules. 
If the above mentioned settings are already configured, please share us the screenshot of the rule that indicates regarding the block. 

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Syafiq,

We're glad to look into this & help you.
As we're uncertain about the settings that you've already configured, we're mentioning the required settings to be modified. 
If they're not already configured, please do modify & let us know if it helps.
Open AVG Internet Security - Menu - Settings - Full protection - Enhanced firewall - Enable 'Internet connection sharing mode'.
Later enable 1st 2 options : File & printer sharing, remote desktop connections in System rules. 
If the above mentioned settings are already configured, please share us the screenshot of the rule that indicates regarding the block. 
This was selected as the best answer
Syafiq Danial Bin ZulkifliSyafiq Danial Bin Zulkifli
Hi yes i have already checked the settings and a ss of it is included ._. i really hope you can assist me with this
SS of Settings
Syafiq Danial Bin ZulkifliSyafiq Danial Bin Zulkifli
hi dinesh i've tried putting the settings in the way you mentioned but the result was still the same. i've included images of the settings and recent logs for your referencelogs reportSS of Settings
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Thank you for sharing the screenshots.

Could you please confirm whether you are trying to access different computer to remote access? Please share us the screenshot of the error message which you received. 

Also, please confirm whether you are using trial version or paid version of AVG Internet Security? Keep us updated. 
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