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David Timson Telstra modem Gen 2 False positive maybe
Getting a block when loading into my Telstra modem ip saying " we've safely aborted connection on 192.168.0.1 because it was infected with JS:Redirector-SE [Trj] This is preventing me from looking at my modem settings etc, been fine up to two days ago. This is a local telecom companys modem. Is this a false positive you need to rectify as I havce done a full scan with AVG and nothing showing.
All Answers
We're happy to help. Let us check this for you.
Could you share the screenshot of the threat secure message with the 'See Details' to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Please clarify whether you're getting this threat pop-up only in a specific Edge browser or in all browsers.
If possible, please check if you're able to access the IP address of your router configuration using a different browser without any threat pop-up from AVG.
Please ensure the AVG AntiVirus and Virus definitions are up to date latest version.
Updating Virus definitions and AVG AntiVirus application version
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We request you to submit the false-positive request using the below link.
AVG False-positive site
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
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If you believe/confirm this website is harmless and AVG has falsely detected it as a threat, you can try excluding the website, please refer to this article to exclude the website.
After completing the above steps, return to the home AVG Internet Security user interface > Click the 'Menu' > Settings > Full protection > Remote access shield > Scroll down to the bottom and click on the "Add" and enter the IP address of your router > Enter "Allow".
Note: Make sure the "Block all connections except the following" option is enabled
Thanks for your understanding.
I have submitted a false positive as advised previously. How long will this take to look into this as I did this a day ago Australia Time.
Thanks
Upon checking our records, we're unable to locate the false positive request under your account. Please clarify whether you've raised a request using a different email address. However, this process might take some time.
Thank you for your understanding in advance!
9f7216529911/211123.1638+1100
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Sometimes, the AVG engine might incorrectly detect legitimate websites as maliciuos due to the lack of virus definitions.
Once the false positive request is submitted, a group of analysts will review the file/site & whitelist them, if it is found to be safe.
Please clarify whether you've submitted a false positive request by visiting this page.
Thank you for your reply. The script is malicious. It´s not a false positive.
Have a good day.
Miro
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Miroslav Rotrekl
AVG Customer Care
What does this mean?
Since the AVG detected the threat as malicious and also our threat detection team have analyze and confirmed the detection is malicious.
We would not recommend you to turn off the AVG shield to access the concerned router site. If your modem is running the latest firmware you should report this issue to the device manufacturer/Internet Service Provider.
For further details, please revert to our senior team's email.
https://crowdsupport.telstra.com.au/t5/modems-hardware/can-t-access-arcaydian-smart-modem-home-page/td-p/944252
I'm having the same issue on all browsers. AVG and Defender scans indicate no infections and I couldn't see anything either.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Please if you have any queries, please reply to the email which you have received from our senior team like you ususally reply for an email.
We have been asking our customers to report the issue in a separate post is because it is not recommended to share the information like email address over the public post. With separate post, we will be able to locate customers account by ourselves without requesting customer to share any confidential information through public post.
Please confirm us after checking with the update with the status.
Thank you.