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Jeff Wang Installing on Windows 11
I'm trying to install AVG on windows 11,
1) Uninstalled McAfee (included) and turned off Windows Defender (which auto turned on when McAfee was uninstalled)
2) After all the reboots are done, I right click on the downloaded setup, and select Run as Administrator
3) I click yes to make changes
4) the AVG logo shows up with a progress bar, but the progress bar does not move and the screen just sits there.
Help?
1) Uninstalled McAfee (included) and turned off Windows Defender (which auto turned on when McAfee was uninstalled)
2) After all the reboots are done, I right click on the downloaded setup, and select Run as Administrator
3) I click yes to make changes
4) the AVG logo shows up with a progress bar, but the progress bar does not move and the screen just sits there.
Help?
We will check and help you to install AVG program in Windows 11 PC.
Could you please confirm whether you are trying to install AVG Anti-virus free or paid subscription of AVG Internet Security?
Have you tried to restart the PC in safe mode once and then try to install AVG program?
Have you already installed any AVG program earlier? Keep us updated.
2) Tried safe mode with network, same issue
3) shut off Windows firewall, still same issue
4) I've installed AVG on other systems, this is the first windows 11 installation I've done.
We'd suggest you use AVG Clear to remove all the existing AVG traces and ask you to reinstall AVG AntiVirus.
Please refer to the below links for instructions.
1, (https://support.avg.com/SupportArticleView?l=en&urlname=Uninstall-AVG-software-Clear-Remover)
2, (https://support.avg.com/SupportArticleView?l=en&urlname=Install-AVG-Internet-Security)
Keep us posted.
Running the installer afterwards, it locked up at the same place, but I saw a "microstub" created on the desktop. Running that after a reboot and another clean didn't work either.
We appreciate all your effort, Jeff.We request you to use the below offline installation link to install AVG AntiVirus free.
https://www.avg.com/en-gb/download-thank-you.php?product=FREEGSR-OFFLINE
If the issue persists, we'll escalate the case for you.
Thanks for your patience.
This worked, I'm now installed and verything is working. Thank you.
Looks like something was preventing a download to happen. Hopefully, it's not Microsoft blocking download sites like they did for Chrome for a while.
It's good to know that you have managed to resolve the issue. If you need any help with AVG, feel free to contact us at anytime.