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Be Still Firewall Rules
I tried the "Support Chat" first, but got nothing but a spinning dot wheel.
When I try to create or edit firewall rules, under the actions of " Action, Protocol, Direction, etc" I get a black bar when the pop-down arrow is clicked instead of the appropriate choice for the rule setting. This seems to be new since the last software update.
Anyone know why this might be happening, or experiencing it for themselves?
When I try to create or edit firewall rules, under the actions of " Action, Protocol, Direction, etc" I get a black bar when the pop-down arrow is clicked instead of the appropriate choice for the rule setting. This seems to be new since the last software update.
Anyone know why this might be happening, or experiencing it for themselves?
Thank you for sharing the screenshot, Brent.
Please accept our sincere apologies for the inconvenience this has caused you.
We've reported this issue to our developers and they're currently working on a fix, which should be delivered (as an automatic update patch) by the end of this week.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!
All Answers
We're sorry to hear this.
We suggest you repair (https://support.avg.com/SupportArticleView?l=en&urlname=Repair-AVG-Antivirus) your AVG once, reboot your PC and check for issue status.
Thank you.
We've replied to your original post.
Please check & revert to us via it for further queries.
Thank you for your understanding in advance!
I've tried your suggestion. The repair when through the motions ending in success. However nothing seems to have changed. Firewall Rules still just show a black bar when choosing options for rules. Also current rules show that the rules have optitions like Action/ALLOW, Direction/OUT to be filled out, however when you click the pencil to edit the rule, the options with arrows are blank, and when you go to choose an option like set to block from allow you get a black box instead of the option list. However I can change the name of the rule and the network ports used.
In short I can change the Enabled/Disabled Option of a rule, I can change the name of a rule and I can alter the ports used for a rule. Every other option for creating or editing firewall rules are unavailable to edit.
Not sure if this is relavent, but this is on a fresh install of windows/avg all updates are installed.
Any suggestions? Thanks
Please let us know the operating system of the device & the version of AVG installed on your computer (Open AVG - Menu - About).
Also, clarify whether you've subscribed AVG Internet Security using a different email address.
Thanks for your help.
Before proceeding to troubleshoot, we need to locate the subscription details. Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.
We are sorry to know this.
We will check and help you with this issue.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Notice that the "Allow" option in the background isn't showing in the rule window.
Thank you for sharing the screenshot, Brent.
Please accept our sincere apologies for the inconvenience this has caused you.
We've reported this issue to our developers and they're currently working on a fix, which should be delivered (as an automatic update patch) by the end of this week.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!
Thanks