AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Sultan Alaskar Can I use an older license on the latest version?
Im asking because I prefer to buy from my favorite resellers, and some of them have a previous year listed in the title such as a "AVG Internet Security 2019". Im not sure whether they mean it will NOT work on any newer year version, or if they just forgot to update the title/page like some websites do with the copyright footer.
I just need a simple yes or no, please. Im not here for another sales pitch because just got in touch with sales support and all I got from them is "it's best to buy directly from AVG" because "buying it from other sources won't get you support from AVG". Why would I care about that? He kept dodging my questions and steering away from answering me directly then repeating that same phrase over and over. I asked if he was a bot, but he said no (which makes it even worse). Hopefully I don't get the same treatment here too.
I just need a simple yes or no, please. Im not here for another sales pitch because just got in touch with sales support and all I got from them is "it's best to buy directly from AVG" because "buying it from other sources won't get you support from AVG". Why would I care about that? He kept dodging my questions and steering away from answering me directly then repeating that same phrase over and over. I asked if he was a bot, but he said no (which makes it even worse). Hopefully I don't get the same treatment here too.
We are really sorry for the inconvenience caused. We are glad to clarify your request. If you purchase AVG product from reseller, you can activate it on latest version.
If the user purchase AVG product from AVG site directly, the subscription details will reflect under MyAccount. If user purchase it from reseller, it will not show under MyAccount.
If you have any clarification, please do let us know. Thank you.
All Answers
We are really sorry for the inconvenience caused. We are glad to clarify your request. If you purchase AVG product from reseller, you can activate it on latest version.
If the user purchase AVG product from AVG site directly, the subscription details will reflect under MyAccount. If user purchase it from reseller, it will not show under MyAccount.
If you have any clarification, please do let us know. Thank you.
For further queries or need assistance, feel free to contact us.
Have a great day, stay safe online with AVG!