Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Dan AhlmarkDan Ahlmark 

AVG Secure VPN

I am recognized on the web despite using your secure VPN which I just installed. Please explain which actors cannot see my identity while using your product ?I am recognized on the web despite using your secure VPN which I just installed. Please explain which actors cannot see my identity while using your product ?
Best Answer chosen by Dan Ahlmark
Balasubramanian SBalasubramanian S (Avast) 
Hi Dan,

If AVG Secure VPN is turned on, then your original ip address will be masked and it can't be viewed by anyone.
Could you explain how did you confirm that your identity was known by someone?

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hi Dan,

If AVG Secure VPN is turned on, then your original ip address will be masked and it can't be viewed by anyone.
Could you explain how did you confirm that your identity was known by someone?
This was selected as the best answer
Dan AhlmarkDan Ahlmark
For example, Amazon.com  greets me by the words Hi Dan and informing about  my city, postal code etc . Pinterest. com  suddenly shows my hotmail adress a s o. Besides protection against people on the web, I should - I guess - be protected against the websites I visit. What can I do?

I have tried a number of locations, but most didn´t work. One that did -  I think - was the one on Iceland. What can be the reason for this ? The VPN evidently works and is activated: it says I am protected , it shows the new IP-number that i evidently use. So it is a mystery. 
Midhun AloorMidhun Aloor (Foundever)
Thank you for writing back to us, Dan.

Initially, we'd like to clarify that, even with the AVG Secure VPN enabled, there are certain websites which can identify geolocation, as they have taken counter measures to detect & block their users from accessing its content through Secure VPN servers.
While we do continue to add new servers and IP addresses, they are quite fast to identify the same.
However, you can try connecting to streaming & P2P servers (locations) that are available in Secure VPN & check.
Thank you for your understanding in advance!
Ask a question
Struggling with non-AVG technology? We can fix that, too!