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Brendan BourkeBrendan Bourke 

NordVPN

Hi.
I have AVG Internet Security, Tune Up & Anti Track.
I also have NordVPN.
Recently I started having an issue when using NordVPN, after a while, sometimes minutes, sometimes hours I my browsers fail leaving a message "Your Internet access is blocked". I've had a look at my firewall (for some reason my front page of AVG Internet Security doesn't exactly resemble those shown in tutorials, perhaps time for an update) but don't seem to be able to fix the problem. I have seen some discussion of Tune Up messing with Nord.
Any suggestions please
Brendan

 

Dinesh KrishnanDinesh Krishnan (AVG)
Hi Brendan,

We're glad to look into this & help you.
Please let us know the version of AVG Internet Security installed on your computer (Open AVG - Menu - About).
Also, clarify whether this happens in a specific browser or irrespective of browsers.
AVG TuneUp is an optimization tool that helps us to enhance the computer's performance.
However, if you suspect that AVG TuneUp is causing the issue, please check if you've hibernated Nord VPN while optimizing.
To check this : Open AVG TuneUp - Speed Up - Background & startup programs - Programs that are sleeping - Check if it is listed. If listed, click on Wake beside it.
Brendan BourkeBrendan Bourke
Hi Dinesh
Software Version 20.9.3152 (build 20.9.5758.615)
Virus definitions version  201202-6
Number of definitions  17,666,154
UI version   1.0.583

I use Google Chrome & AVG Secure browser & it fails on both

In AVG Tuneup NordVPN is in the program ignored dropdown

Whilst the browsers don't work uTorrent does while Outlook doesn't work.

Thanks
Brendan



 
Midhun AloorMidhun Aloor (AVG)
Thank you for the clarification, Brendan.

With your Nord VPN enabled, let us temporarily disable the individual components of your AVG Internet Security & check which shield is causing this.
Refer to this article to temporarily disable the individual components of your AVG Internet Security.
Thanks in advance. Keep us updated.
Brendan BourkeBrendan Bourke
Hi Midhun
All sorted, it wasn’t AVG
If you have any other queries involving NordVPN tell them that their new protocol NordLynx (wireguard) which they recommend is a piece of you know what
Change protocols, I used OpenVPN & all now good
Cheers
Brendan
 
Dinesh KrishnanDinesh Krishnan (AVG)
Glad to know that, Brendan. Thank you for updating the status. Have a great day. Stay safe!
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