Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Andrew DugganAndrew Duggan 

NordVPN not working suddenly

I have the fully paid version of AVG Internet Security and for some time, (many months), it has worked quite well alongside NordVPN. Suddenly a couple days ago NordVPN just won't start.
yesterday I spent time on NordVPN website chatting with a tech agent who helped me through uninstalling Nord and AVG then reinstalling an earlier version of Nord, got that working, reinstalled AVG, got that working, checked that Nord still worked, so updated NordVPN and all seemed ok. But today, NordVPN just won't start again. So AVG Internet Security is doing something to stop it from running.
I've added NordVPN to allowed apps in AVG settings and also added it in to exceptions. But NordVPN still won't run.
I also have AVG Tuneup but suspect that's not the problem.
I'm getting close to uninstalling AVG and letting Windows Defender do the job.
HP Probook 450, Win10.
Any help will be appreciated.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Andrew,

We will check that for you.
Kindly disable the AVG protection temporarily and check if you are able to use the NordVPN.
You can refer this article for the steps to disable : https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted.
Andrew DugganAndrew Duggan
Hi, Thanks for your reply.
That didn't help. I will try uninstalling NordVPN and reinstalling it yet again.
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Andrew, 

We will help you to resolve it.

Let us first check which AVG component blocking the Nord VPN program.

Please disable components (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) one by one. Then, confirm which AVG component disable helps you to work with Nord VPN. 

Keep us updated. Thanks. 
Andrew DugganAndrew Duggan
Hi, I did that. Disabled each individual thing one by one and tried to run NordVPN but it wouldn't start.
At first I disabled the whole program and Nord wouldn't run so I uninstalled it and reinstalled it again and it worked until my computer rebooted. Then NordVPN just won't start.
Looks like I'll have to uninstall & reinstall it again just to get it working until I reboot the computer iot seems.
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Andrew,

We're sorry for the inconvenience caused.

To fix this issue, we request you to get connected with our additional support.

An email instruction has been sent which will help you to get connected.

If the email is not found in inbox do check on spam and junk folders.
Ask a question
Struggling with non-AVG technology? We can fix that, too!