Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Jennifer StephensJennifer Stephens 

URL Tech Scam

I keep getting a pop up box that says removing useless files is advised
Remove or skip. When I X out it takes me to a website mytrack73.com and AVG pops up and says you aborted my connection because it was infected with URL:  Tech Scam. When I X out of both the threat comes right back.  I upgraded AVG to get rid of this.  Why doesn't it work? 
AvinashAvinash (Avast) 
Hello Jennifer. 
We'd be glad to help you. 
Do you get the pop up box asking to remove useless files from an application installed on your PC? 
If yes, please uninstall that app from your PC and reset the web browser to default settings. 
Jennifer StephensJennifer Stephens
I don't know.  What app;ication would that be?  The popup box says scan report ready.  Tap to reveal.  There is an envelope with a red 1 on it.
Jennifer StephensJennifer Stephens
I think this has to do with a McAfee program that they want me to renew the license.  I deleted a Norton app but I can't find anything about McAfee on my computer..
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Jennifer, 

Could you please share the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the pop-up which you want to stop receiving?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 

​​​​​​​Thanks in advance.
Ask a question
Struggling with non-AVG technology? We can fix that, too!