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URL:BlackList Suddenly for TryHackMe
Just today I began getting AVG aborting connections after being detected by Web Shield when I attempt to start Attack Boxes or Target Machines on TryHackme. This is the first time that this has happened in the more than 1 month that I have been on tryhackme.com cyber range.
It's coming up as
URL:Blacklist
https://tryhackme.com/deploy
Process: C:\Program Files\Google\Chrome\Application\chrome.exe
I have deleted my chrome cache and I have also entered this url in Virus Total and it comes up clean.
Is this a problem/error with the threat definitions / dictionary of AVG? What is the best way to resolve?
It's coming up as
URL:Blacklist
https://tryhackme.com/deploy
Process: C:\Program Files\Google\Chrome\Application\chrome.exe
I have deleted my chrome cache and I have also entered this url in Virus Total and it comes up clean.
Is this a problem/error with the threat definitions / dictionary of AVG? What is the best way to resolve?
Sometimes, this might be a false detection. In this regard, we'd suggest you to submit a false positive request by visiting this link.
Once you submit a request, a group of analysts will review the site & whitelist it, if it is found to be safe or goes through the clean notes of AVG.
Thank you for your understanding in advance!
All Answers
We'd certainly look into this.
Please make sure your AVG is up to date with latest virus definitions. Open AVG, click Menu -> Settings -> General -> Update and click Check for updates.
Then I would request you to load the website in a different web browser and check if AVG still blocks it.
[Definitions]
Latest=21041000
I have updated definitions and these were still happneing. in both browsers VChrome and Edge.
A couple of the Support IDs related to these threat pop ups that I received are:
c73daa422127 - Chrome Browser
c1987f42b3b0 - Edge Browser
In Edge:
Threat Name: URL:BlackList
URL: https://tryhackme.com/deploy
Process: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
Detected by: Web Shield
Status: Connection Aborted
Please clarify whether you've restarted the computer after updating the virus definitions. If not, please restart your computer once & check.
If issue persists, please let us know the AVG version installed on your computer. (Open AVG - Menu - About).
Hi Dinesh,
I have started the computer as a troubleshooting step a few times since the issue began. My version for AVG is:
Software Version: 21.2.3170 (build 21.2.6096.651)
Virus Definition Version: 210410-4
UI Version: 1.0.600
Best Regards,
Corey
Sometimes, this might be a false detection. In this regard, we'd suggest you to submit a false positive request by visiting this link.
Once you submit a request, a group of analysts will review the site & whitelist it, if it is found to be safe or goes through the clean notes of AVG.
Thank you for your understanding in advance!
Best Regards,
Corey
If you need any further assistance, do not hesitate to let us know.