AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Per Oestergaard Installation purchaced AVG Ultimate on my wife's mobile
Hi.
I have bought an AGV Ultimate - Upgrading - Order no. (removed) the 10/12 2020.
My wife has got a new mobile (Android) and I want to install AVG on her phone. Have bought AVG Internet Security (Multi Device) - Order no. (removed). (11/11 2019).
When I try to download to the mobile, I only have the opportunity to instal tha basic version? But I have bought AVG Antivirus PRO version.
Please help me instal the right version on my wife's mobile.
Per Oestergaard - Denmark
I have bought an AGV Ultimate - Upgrading - Order no. (removed) the 10/12 2020.
My wife has got a new mobile (Android) and I want to install AVG on her phone. Have bought AVG Internet Security (Multi Device) - Order no. (removed). (11/11 2019).
When I try to download to the mobile, I only have the opportunity to instal tha basic version? But I have bought AVG Antivirus PRO version.
Please help me instal the right version on my wife's mobile.
Per Oestergaard - Denmark
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
From your description, we see that the app on your wife's mobile awaits activation.
In this regard, we'd suggest you to raise a request to them via this link.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!