Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Jan LuchiesJan Luchies 

AVG VPN blocks Internet access completely

I installed AVG VPN on 2 very similar 2 pc's.  On the 1 pc it works fine, on the other AVG VPN blocks the internet completely.  Both PC's had te latest Windows update.  Moreover the start up screen of VPN is cropped.  The only visible and available option  is on/off.  When I turn it on my connection is completely gone.  Checked windows settings, could not find anything.  Nothing wrong with my display settings;
Best Answer chosen by Jan Luchies
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Jan,

We apologize for the inconvenience.
Please confirm whether you are unable to access any particular website or all websites.
Did you try to access the website in a different browser and check?
We would request you to restart your computer once and then check for the issue.
Please keep us updated.
Thank you.

All Answers

Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Jan,

We apologize for the inconvenience.
Please confirm whether you are unable to access any particular website or all websites.
Did you try to access the website in a different browser and check?
We would request you to restart your computer once and then check for the issue.
Please keep us updated.
Thank you.
This was selected as the best answer
Jan LuchiesJan Luchies
Hello, I simply do not have access to the internet. It is shut off.  DNS problem for all websites.  In the meantime I changed my separate subscriptions (vpn, security and tune up) to Ultimate.  Reinstalled once more  The same problem arises.  I use two browsers, Edge and Firefox for youtube.  The startup screen remains cropped.  I can only turn vpn off and on.  On the other PC I can see the virtual IP and all the rest.  Very frustrating.
Jan LuchiesJan Luchies
I have to add that I do have Internet access when VPN is turned off.
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Jan,

We are really sorry for the inconvenience caused.
We would request you to refer this article: https://bit.ly/3fkNn0A in order to fix this issue.
Please follow the steps mentioned in the article and keep us updated.
Thank you.
Jan LuchiesJan Luchies
Hello, I followed the steps on that page. 1. I was not prompted by the user account dialog (windows 10 pro).  First I had to figure out the second ethernet "Nordlynx Tunnel" that was not there before.  I disabled it, found out that AVG vpn did not work anymore, enabled it again and put the IP numbers in the nordlynx boxes.  It became even worse after that, VPN became idle, so I took out the IP numbers and restored it to the previous settings. Then I could not get on the AVG pages anymore on that PC, even with VPN shut off.  All other website were accessible (?).  I am writing this on my other PC where I still have access.  Both PC's are part of my home network, desktop connections.  Btw, the start screen is still cropped, and I can only close by means Alt-F4.  I am fed up with it, will enable windows vpn on the PC in question and will regret the purchase if the problem is not solved.
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Jan,

This isn't the experience we want you to have.
We will send an email asking you to connect with our AVG remote technician in order to resolve the issue.
Also you can reply to that email for further queries.
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!