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ShowAll Questionssorted byRecent Activity
Phatthana AmonpattaratkitPhatthana Amonpattaratkit 

want cancel subscription

I  received  an e-mail  saying my subscription had auto- renewed, which is Not what I wanted,& wish it cancelled.
Best Answer chosen by Phatthana Amonpattaratkit
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Phatthana,

We apologize for the inconvenience.
To locate the subscription, please mention the valid email address registered with AVG.
Thank you.
 

All Answers

Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Phatthana,

We apologize for the inconvenience.
To locate the subscription, please mention the valid email address registered with AVG.
Thank you.
 
This was selected as the best answer
Phatthana AmonpattaratkitPhatthana Amonpattaratkit

Thanks,

Email :  (Email address removed)
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Phatthana,

Thank you for the email address.
We would request you not to share any of your personal or sensitive information over the public forum.
We are unable to locate the subscription charges with the email address provided since there is no records found.
Please help us with the valid email address or the order number for the purchase in order to find the account details.
Thank you.
Phatthana AmonpattaratkitPhatthana Amonpattaratkit
Original order number: (ORDER NUMBER REMOVED)
Nisha SivakumarNisha Sivakumar (Avast)
Thank you for the order number, Phatthana.
We've sent you an email regarding your refund process.
Please check and revert back to us.
Thank you. 
Phatthana AmonpattaratkitPhatthana Amonpattaratkit

Hello, Why does the program still continue? I have decided to discontinue it already.

Order number : (Order number removed)

I'd love a refund and stop this automatic continue please.
Nisha SivakumarNisha Sivakumar (Avast)
Hello Phatthana,

We acknowledge your refund request.

It isn't recommended to share your subscription details over the public posts.

We've sent you an email regarding your previous post. Since we did not receive your confirmation we've not proceeded with your refund request.

We'd like to inform you, the refund was successfully initiated for $49.99.
You'll receive your refund within 7 business days.

Thank you.
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