Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Bob SurveyorBob Surveyor 

Can’t log on to internet.

Need help!
After installing avg anti virus free, when I click the internet explorer icon, nothing happens. I am using Windows 10 on this pc.  The other devices in the home work just fine. Please help.

Best Answer chosen by Bob Surveyor
Midhun AloorMidhun Aloor (Foundever)
Hello Bob,

We'll look into this and help you.
To check if your AVG Antivirus Free is causing this, please disable it temporarily and try accessing your Windows Explorer.
Refer to this article to temporarily disable your AVG Antivirus Free.
Keep us updated.

All Answers

Midhun AloorMidhun Aloor (Foundever)
Hello Bob,

We'll look into this and help you.
To check if your AVG Antivirus Free is causing this, please disable it temporarily and try accessing your Windows Explorer.
Refer to this article to temporarily disable your AVG Antivirus Free.
Keep us updated.
This was selected as the best answer
Bob SurveyorBob Surveyor
Hi Midhun,
I tried to temporarily disable avg anti virus free, by right clicking the avg icon on the task bar. I don't get the green slider. All I get is avg antivirus free and unpin from taskbar.
Dinesh KrishnanDinesh Krishnan (Foundever)
We're sorry to know that, Bob. 
Before proceeding to check, we'd like to clarify whether this happens with Internet explorer alone or irrespective of browsers.
Ask a question
Struggling with non-AVG technology? We can fix that, too!