AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Stephen M Why does AVG prevent me loading a legitimate national Sky help forum?
Whenever I use Chrome as a browser, and I try to open a link from an email notification (or even just direct) on the Sky community help forum, AVG WebShield prevents it opening, and gives me a 'privacy error.It works perfectly well in FireFox. This is the message I get...Why does WebShield prevent me seeing a perfectly legitimate web site?
In WebMail I have added the Sky 'help forum' as an exception, so that AVG simply ignores it when I use the link. It's not a proper 'fix', but nonetheless, perfectly acceptable. I'm an old man, and my appetite for sorting out stupid IT issues has now worn out since I Ist started when MS launched Windows 3.1 in the 90s LOL
All Answers
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Upon checking the screenshot the issue seems not to be an AVG issue.
Let us disable AVG and check on it.
https://support.avg.com/SupportArticleView?l=en&urlName=disable-avg-antivirus&q=Disable+AVG (https://support.avg.com/SupportArticleView?l=en&urlName=disable-avg-antivirus&q=Disable+AVG)
Please check if the website is loading without any issues after disabling AVG.
Thank you and keep us posted.
We understand your concern, Stephen.
Firstly, please repair your AVG Antivirus as mentioned in this article and restart your computer once.
Secondly, refer to this article and make sure that your AVG Antivirus program and it's virus definitions are upto date.
If the issue still persists after performing the above steps, please share us a screenshot of the message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Keep us updated.
We're sorry to hear that the issue still persists, Stephen.
As we're unable to access the screenshot you've attached in your initial post, we've asked you to share it again.
In this case, we request you to reinstall your AVG Antivirus as mentioned in the below articles & check for the issue:
Also, please make sure that your Google Chrome browser has been updated to it's latest version.
Let us know if the issue still persists after a clean reinstallation.
I will once again attach a screenshot of the error message below...
Thank you for writing back to us, Stephen.
We appreciate your time & efforts in trying to resolve this issue.
To further investigate your issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
In WebMail I have added the Sky 'help forum' as an exception, so that AVG simply ignores it when I use the link. It's not a proper 'fix', but nonetheless, perfectly acceptable. I'm an old man, and my appetite for sorting out stupid IT issues has now worn out since I Ist started when MS launched Windows 3.1 in the 90s LOL
Thank you for updating the status, Stephen.
If you think that the 'Sky Help Forum' website is safe to access, you can add the website to the AVG exceptions list, which will temporarily resolve the issue.
However, if you'd like to get this issue further investigated & resolved, please use the email we sent earlier to contact our additional support team.
They'll try their best to resolve the issue and if they can't, they'll collect the necessary AVG diagnostic logs & escalate your case to our higher level of support.
Sky was formed over 30 years ago, now worth over £19 Billion ($22 Billion). I reckon it's safe LOL