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Opened documents for sign in internet browser is damaged or improper
Hello!
I was use e-signature mobile for document digital signing. Open document in internet browser (Chrome), authenticate me in mobile phone, and convert document to .edoc. Or open .edoc and verify.
After install AVG ULTIMATE 2022 all documents opens like "damaged or improper".
(there eSignature https://www.eparaksts.lv/en/)
Please help!
Thanks!
I was use e-signature mobile for document digital signing. Open document in internet browser (Chrome), authenticate me in mobile phone, and convert document to .edoc. Or open .edoc and verify.
After install AVG ULTIMATE 2022 all documents opens like "damaged or improper".
(there eSignature https://www.eparaksts.lv/en/)
Please help!
Thanks!
Sure, we will send you an email again and please reply to that email for further assistance.
Thank you.
All Answers
Thank you for contacting AVG Support Community.
We regret the inconvenience this may have caused.
We will certainly check and help you.
We do have a specialized team who deals with mobile queries.
In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer to the below article to submit your queries using your mobile app.
https://support.avg.com/SupportArticleView?l=en&urlName=Mobile-Contact-AVG-Support&q=How+to+contact+support+through+the+Mobile+Contact+Form&supportType=home
Thank you for your understanding.
Thanks, Sugavaneshwaran Krishnamenon, for answer!
I probably wrote wrong/incomprehensible?
I use e-signature windows 10 laptop internet browser (Chrome, Opera, etc.).
Mobile phone just for authentication.
By the way Mobile phone internet browser working just perfect with AVG 2022!
Thank you for writing back to us. We need to check which AVG program causing this issue. So, let us disable AVG programs one by one and check it. Refer the below article to know how to disable AVG Anti-virus :
Temporarily disabling AVG AntiVirus protection
To disable AVG Secure VPN, you can just open the program and click on the toggle button to turn off it. Please check it and let us know the status. We look forward for your response.
I have try that options, look images below link Google photos album:
https://photos.app.goo.gl/RxjtsEKLmnpjAxDy7
To further investigate this, we'd suggest you to take advantage of our additional support, by following the steps in the email that has been sent to you.
Thank you for your understanding in advance!
Not sure i am receive email with any advice, yet?
We have already sent you an email asking you to connect to our AVG free remote technician and please reply to that email for further assistance.
Thank you.
Sorry, looks like i miss your email. May be have deleted from spam.
Can i receive another. I will be more careful.
Sure, we will send you an email again and please reply to that email for further assistance.
Thank you.
Online Support was helpful!
AVG Support add desired webpage to AntiTrack and now all working just good (image below)!
Always AntiTrack is closed, i do not use ...
Much thanks!
Thank you for updating the status, Ints.
Glad to hear that our remote team were able to resolve your issue.
Feel free to get back to us if you need any assistance from AVG. We'd be happy to help you.
Have a great day!