Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Alan JarrettAlan Jarrett 

AVG FREE and windows 10

I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.

All Answers

BalasubramanianBalasubramanian (AVG Technologies) 
Hello Alan,

Sorry for the inconvenience caused.
We request you to try using our AVG Remover Tool to remove all traces of AVG.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.

Our latest version is 2016 and To download the AVG free antivirus 2016, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Alan JarrettAlan Jarrett
As I said before, I am not able to download anything on AVG site. My browser crashes everytime I try.
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
This was selected as the best answer
Alan JarrettAlan Jarrett
That worked - I was able to download the AVG Remover Tool and remove AVG Free 2015. Once I removed it I was able to download AVG 2016.
Thanks
BalasubramanianBalasubramanian (AVG Technologies) 
You are most welcome Alan.
Glad to know that your issue got resolved.
Thank you for posting back and letting us know about this.
Please feel free to contact us if you need any assistance.
Have a great day!!!
Ask a question