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Chris LChris L 

Installation Error 0xe001f946

Installation Error 0xe001f946
Windows 10 Home 64-Bit
Steps Taken to fix:
 - Removed McAffee with their removal tool and restarted
 - Run AVG Removal tool and restarted
Tried to install the following:
 - AVG_Proteciton_Free_1601
 - AVG_Protection_Free_1606
 - AVG_Protection_Free_698
 - AVG_AntiVirus_Free_692
Each one failed with the error mentioned above.
How can I install AVG Free on windows 10?
Best Answer chosen by Chris L
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for following the instructions.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.

Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.

All Answers

BalasubramanianBalasubramanian (AVG Technologies) 
Hello Chris,

Sorry for the inconvenience caused.
We request you to check on the C:\ drive program files folder for McAfee, if you find it please delete it manually and then restart your PC once.
Run the AVG remover tool again and install AVG Antivirus free.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.

To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Chris LChris L
Hello Balasubramanian,

I followed the steps you described above but the problem still persists. I cannot install AVG.

Is there anything else I can try?
Thank you.
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for following the instructions.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.

Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.
This was selected as the best answer
Chris LChris L
Hello Balasubramanian,

I followed the steps you described above and AVG has installed.
Ran it's first scan and it worked fine.
Checked for updates and it worked fine.

If it stops working or fails to update over the next few days, should I reply to this thread or create a new ticket?

Thank you very much for your help and support.
KishoreKishore (AVG Technologies) 
Hello Chris,
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know on the same thread and we are happy to assist you.
Miles KitchenerMiles Kitchener
Hello Balasubramanian,
I too folowed your steps in your posting of August 12, 2016, and it appears to have worked.
Please can you advise if the DNS settings should be restored to former setting(s) after following your steps and successful AVG installation, please?
AvinashAvinash (AVG Technologies) 
Miles,
Yes, you can set the DNS settings to detect automatically.
Miles KitchenerMiles Kitchener
thanks
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