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Michael Kilpatrick AVG 2015 won't reinstall (filter manager service error)
On my wife's Windows 8 Lenovo laptop, I have AVG 2015, the second licence alongside my own PC.
Today I discovered that the AVG update manager was downloading update files in an endless loop. Already 20GB of data this week, and it goes on forever. I stopped it and restarted but no luck.
I had no option but to uninstall AVG in order to reinstall it. It wouldn't uninstall so I had to download the AVG removal tool.
Now I can't reinstall AVG because "the filter manager service is not running or is not present."
I can't actually see any discussions on how to solve this issue. Anybody please? I simply can't reinstall AVG.
Today I discovered that the AVG update manager was downloading update files in an endless loop. Already 20GB of data this week, and it goes on forever. I stopped it and restarted but no luck.
I had no option but to uninstall AVG in order to reinstall it. It wouldn't uninstall so I had to download the AVG removal tool.
Now I can't reinstall AVG because "the filter manager service is not running or is not present."
I can't actually see any discussions on how to solve this issue. Anybody please? I simply can't reinstall AVG.
I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
1. Run the downloaded tool and follow the instructions displayed on your screen.
2. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation. After uninstalling kindly click the link http://avgread.me/1DXPL5z for the instructions to download and install your AVG program. Please feel free to contact us back for any further assistance.
Thank you.
All Answers
I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
1. Run the downloaded tool and follow the instructions displayed on your screen.
2. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation. After uninstalling kindly click the link http://avgread.me/1DXPL5z for the instructions to download and install your AVG program. Please feel free to contact us back for any further assistance.
Thank you.
I have used the Remover Tool. I have also downloaded and tried both the AVG ResetAccess tool and the AVG BEFfix tool, as recommended on the website technical section.
Neither of these things work. I still get the Filter manager service error.
I cannot attempt to install AVG in Safe Mode with Networking as the laptop does not have a wired connection, only wireless, and it seems that Windows 8.1 will not operate the wireless connection in Safe Mode.
So, basically, I am completely unable to reinstall AVG 2015 and I'm *not* impressed.
Michael
I apologize for the inconvenience caused. I really appreciate your efforts and patience. In this case, I have sent you an email with further instructions to be followed to get our additional support help to fix your issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Please feel free to contact us back for any further assistance. Thank you.