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Don SangerDon Sanger 

Update Failed

Update Failed. Update has detected running installation. Complete installation before starting update. Not sure what to do.
Balasubramanian SBalasubramanian S (Avast) 
Hello Don,

Sorry for the inconvenience caused. I would request you to follow the below mentioned instructions once:

1) First step is to use AVG Remover tool and uninstall your AVG antivirus program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Balasubramanian SBalasubramanian S (Avast) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.

As per our record you have purchased the license for AVG antivirus program. To download, install and activate AVG Antivirus program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .

If the issue persists please do let us know. Thank you.
Paul ReynoldsPaul Reynolds
I tried those steps and now it is hanging at 60% when trying to install updates. 
Don SangerDon Sanger
Yes, mine is stopping at 60% also.
 
Komal Sathish KumarKomal Sathish Kumar (Avast)
Hi Paul and Don,
We apologize for the inconvenience caused. I have sent you an email with steps to get in touch with our technical team. Please follow the email instructions to get this issue sorted.
Feel free to contact us if you have any queries with AVG products. Thank you.
john cylcjohn cylc
I am hanging at 60% also. This needs to get fixed somehow. 
KishoreKishore (Avast) 
Hello Don.

Could you please let us know whether you have utilized the additional services sent your email id to fix the update issues of your AVG program?

Thank you.
john cylcjohn cylc
It's been 3 days. Can I get some damn help!!!!
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi John,
I apologize for the inconvenience
I will help you with the issue, I have sent you an  email regarding the issue,
Please follow the email instructions.
Thank you
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