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tim gawntim gawn 

installation failure

running windows 10. tried to install internet security but error 0xC0070643 always comes back even after using the removal tool.  the same problem occurs when installing the trial version. Am running in admin mode and also tried standard. ideas please
Best Answer chosen by tim gawn
KishoreKishore (Avast) 
Hello Tim.
That's disappointing but do not worry. Let's fix it. Before that, could you please let me know if you followed the email instructions sent by Sujendran Sundar Raj?
Thank you.

All Answers

Sathish MahalingamSathish Mahalingam (Avast)
Hello Tim,
I am very sorry to hear that. Could you please provide us with the exact error message that comes along with this error code "0xC0070643" so that we could assist you better.
Please feel free to contact us back for any further assistance. Thank you.
tim gawntim gawn
The version of windows 10 is home build 10547 and the exact error message is Description: Event exec_finished.  The installation runs to about 96%.  Have tried the AVG_Remover_en and AVG_BFEfix to no avail. The removal tool fails to run. Rebooted numerous times during attempting to install and remove to no avail.
Alan BinchAlan Binch
Tim, Try removing AVG by downloading & using the 32 or 64bit 2015 Remover (http://www.avg.com/ww-en/utilities) [Scroll Down], whichever suits your system. If you're not sure about 32 or 64 bit on your system have a look @ this link (http://support.microsoft.com/en-us/kb/827218). Then download & install the AVG product you're using (http://avgclick.me/downloadAVG).
AVG Guru
tim gawntim gawn
This time the uninstaller actually ran so followed instructions and downloaded and attempted to install protection.  The identical things happened and the error recorded was 
Error code: 0xC0070643
Description: Event exec_finished
Sujendran Sundar RajSujendran Sundar Raj (Avast)
Hello Tim,

I apologize for the inconvenience caused to you. I have sent you an email with the instructions regarding the issue. Please follow the instructions.

Thank you.
David UchihaDavid Uchiha
The identical things happened and the error recorded was 
Error code: 0xC0070643
Description: Event exec_finished
KishoreKishore (Avast) 
Hello Tim.
That's disappointing but do not worry. Let's fix it. Before that, could you please let me know if you followed the email instructions sent by Sujendran Sundar Raj?
Thank you.
This was selected as the best answer
tim gawntim gawn
Problem sorted on one machine, the Medion, thanks to the last link sent me and a windows update on or about 14th October. However, I have bought a new machine, an ASUS X205TA, and unfortunately thei nternet security module does not instal. It behaves dentically to the Medion and I have treied the link that worked with the Medion without sucess.  As there is only 32G of memory on board I have put a 64G SD card in to the SD slot and there is a 2TB drive plugged in to one of the USB ports so there is plenty of storage. The ASUS, originally Windows 8.1, is currently running Windows 10 home.
Any ideas would be appreciated
KishoreKishore (Avast) 
Hello Tim.
We are glad that you have successfully fixed the issue on your own. I appreciate your efforts. I request you to make use of the same link that you used earlier to fix this current issue.
Thank you.
tim gawntim gawn
Tried the link when I experienced the problem but unfortunately the installatiin crashed out multiple times even when AVG apps were uninstalled and re installed.
KishoreKishore (Avast) 
Hello Tim.
We suspend your new device is incapable of running the .exe files.
We request you to confirm that with the manufacturer and reach us back.
Thank you.
Zakk RokkannoZakk Rokkanno
Hi 

I am having similar Issue


Error code: 0xC0070643
Description: Event exec_finished

This occurred after my AVG Free stopped running suddenly so I reinstalled

My machine is Core I7 920
12 GB Ram


 
AvinashAvinash (Avast) 
Hello Zakk.
We are sorry to hear about the inconvenience caused. Could you please let us know it is a free version or a paid version of AVG you are trying to install? Thank you.
Roger ShepherdRoger Shepherd
Hello AVG Support,
My name is Roger and I am having the same issue as Tim.  I am trying to install AVG Antivirus Free and it fails every time with error code "0xC0070643" and description "Event exec_finished" when it reaches about 98% installation.  I downloaded various versions from different sites ("AVG_Antivirus_Free_692.exe", "AVG_Protection_Free_698.exe", "AVG_Protection_Free_1115.exe"), and they all fail installation with the same error code at the same point.  I am installing on a new Asus UX305F laptop with Windows10 and 256GB SSD internal hard drive.  It came pre-loaded with a trial subscription of McAffee which is running out, and I wish to switch to AVG.  Can you help?
Alan BinchAlan Binch
@ Roger Shepherd
Roger, Have a look @ this article (http://avgclick.me/prepareforAVGinstall). McAfee total removal (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe).
AVG Guru
Adar MakûAdar Makû

hi
i have the same problem  i used avg removal tool but didn't resolve the problem so if you have any solution i would glad to hear it.
error:0xC0070643
Description: Event exec_finished

thank you
adar
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Adar,
We understand it is disappointing when you receive error message during installation.
Could you please confirm whether you have any other security programs like McAfee installed in your computer?
Thank you.
tim gawntim gawn
I have identically the same problem as Adar.  It is an Asus machine and according to an Asus technician I spoke to there should be no problems running the programme. I have re instaled the OS (a clean install) and removed the McAfee software that installs by default but I end up with the same error code as Adar and others. I did have this problem on another machine, a Medion, which eventually was sorted.  I had to recently rebuild this machine and to my supprise the software installed with no problems.  This still leaves the Asus, however, and I have at this point no real idea as to what to do next. It is running the latest version of windows 10 home 32 bit. The machine that is working ok, the Medion, is running the latest version of windows 10 professional 64 bit
Alan BinchAlan Binch
Tim, Did you download & run the McAfee total removal tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru
tim gawntim gawn
tried it but to no avail.still came back with the same error code
Adam StilesAdam Stiles

i have the same problem  i used the avg removal tool but didn't do anything, so if you have any help I would glad to hear it.
error:0xC0070643
Description: Event exec_finished,
and when I try to open AVG (free) is come up with
The program can't start because MSVCP110.dll is missing from your computer. Try reinstalling the program to fix the problem (which I have, but it still comes up the same).
AvinashAvinash (Avast) 
Hello Adam.

We are sorry to hear about the inconvenience caused. We would request you to uninstall any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
tim gawntim gawn
tried the avg remover tool. it identified two components but not the internet security module. with the removsal tool removed the tweo modules it could see. no change on attempting to reinstall so ran the removal tool again. nothing identified but told the tool to carry on regardless. after numerous reboots the tool finished and I followed the link supplied. Installed the free version of internet security from the link then installed using my account the paid for version. Supprise supprise, no problem so installed the tools module. no problems.
I thank everyone for their efforts and time
Balasubramanian SBalasubramanian S (Avast) 
Hello Tim,

You are most welcome. Sorry to know that you faced so much of trouble in using our remover tool. Glad to know that your issue got resolved now. I really appreciate your efforts and patience.
Please feel free to contact us should you need any assistance.
Leanne HopwoodLeanne Hopwood
I too have this problem, please can you help?
AvinashAvinash (Avast) 
Hello Leanne.
We are sorry to hear about the inconvenience caused. We would request you to uninstall any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
Ben LucasBen Lucas
Hello,

​I have the free version of AVG and Windows 10 64-bit.

​I had the same problem listed here, I fixed it by installing the program then when the error message came up i closed the program and restarted my computer, once restarted I then start AVG and it had fixed its self.

​PS simply restart the computer once you have installed AVG or the error message comes up, I hope this helps as it worked for me.
Tanguy RTanguy R

Hi,

I am also having the same issue and have tried all the solutions provided in this forum post and others. Could you please help me troublehsoot?

Thanks

Tanguy
tim gawntim gawn
Hi,
I did manage to sort this problem out eventually on my ASUS. Drastic but it worked. I reinstalled the OS from the backup, reverting to the factory image.  Then, using the McAfee removal tool, removed McAfee internet security.  By bitter experience I have found the removal system in windows does not remove all traces. I then installed AVG internet security without any problems, followed by AVG tuneup. One word of advice.  If you have previously attempted an AVG install and you do not do a complete reinstall please run the AVG removal tool even if the tool says there are no products installed. There appear to be fragments of original installations or failed installations left behindand this removal tool, though saying there is nothing installed, seems to find and remove traces left behind by failed installations.
AvinashAvinash (Avast) 
Hello Tim.
We appreciate your efforts and patience. Thank you for sharing the work around here so that it can help other customers. Thank you.
Gary OliverGary Oliver
Hello,
I am having the same issue. I have always ran AVG, but kept receiving the annoying Zen pop up, which covered a large part of the screen. (I have text magnified due to sight problems). Uninstalled AVG, with plans to re-install the version without zen. but now received the 0xC0070643 Description: Event exec_finished error when trying to re-install. Have tried AVG remover tool (could not find anything to remove) and also AVG BFE Fix, with no luck. There is no other antivirus software etc running on the machine. I have saved the install fail log if that is any use. 
Thanks in advance  
tim gawntim gawn
Run the removal tool regardless. I had the same problem.  The removal tool appears to check in the system files for the presence of AVG applications and if it does not find any records it says so.  RUN REGARDLESS despite what it might say.
Balasubramanian SBalasubramanian S (Avast) 
Hello Gary,

Thank you for trying the instructions.
In this case, we request you to get connected to our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Balasubramanian SBalasubramanian S (Avast) 
Hello Tim,

Sorry for the inconvenience caused.
In this case, we request you to get connected to our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Bill HeathBill Heath
I am having the same issue.  Receive this message (0xC0070643, Desc. Event exec_finished) at the end of the install on Windows 10.  Please advise.  I have a paid subscription and have tried the free version as well.
Balasubramanian SBalasubramanian S (Avast) 
Hello Bill,

Sorry for the inconvenience caused.
In this case, we request you to get connected to our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Karin WeemhoffKarin Weemhoff
I have the same problem. I have uninstalled Mc Afee and tried to install AVG. That does not work, i get the same error message. I did the system check you advised here.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Karin,
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Yola LKYola LK
I had exactly the same problem, Windows 10. Tried to follow the steps with Removal Tool for McAfee and AVG a few times, still could not finish download. Only when I turned off Firewall AND Windows Defender I was successful with installing AVG. It can be very frustrating so I thought I would share the trick. Good luck!
AvinashAvinash (Avast) 
Hello Yola.
Thank you for sharing a possible fix for the issue.
Phillip ReaderPhillip Reader
Hi.
Also getting the same error message.
Updated my AVG2014 but will not download.
 
Alexzander GroveAlexzander Grove
Avinash,

I have three new computers and I am having troubles installing AVG security software on all three. I am receiving an erroe code of: 0xC0070643

Can you or someone from AVG please help me fix whatever installation "issues" your company is having? It should not be this hard to spend money with your company!!!

Thank You
Balasubramanian SBalasubramanian S (Avast) 
Hello Alexzander,
We have already sent you the reply on this community post, https://support.avg.com/answers?id=906b00000008uDx and we request you to keep your whole conversation on that link so that we can assist you quicker and better. Thank you.
Alan BinchAlan Binch
@ Alexzander Grove
Alexzander, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru
Alexzander GroveAlexzander Grove
@ Alan Bitch

First, it was not my intention to "post twice" in any forum and if I did - so is life.

Second, you took time to complain but not assist in any way? We have a name for people like you in the military... but I can't say that here.

Now that I have wasted my valuable time responding to someone who's claim to fame is being a "guru" in AVG, please feel free to reply or flag or whatever you do, to this post so you may have the last word to make yourself feel better.

And Happy New Year.....
 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Alexzander,
We understand how something like this can really try your patience. We apologize for the delay in responding to you. Thank you for your patience.
To get rid of this error message we request you to run AVG remover tool in your pc and then install AVG back in your pc your issue will be fixed.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Internet Security and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download AVG please have a look at the following link www.avg.com/download .
Please feel free to contact us for any further assistance. Thank you.
chris taylorchris taylor
Hi, same issue here, about 60% through comes up with a 'MSVCP110.dll  is missing error' (avguix.exe System Error) and then at the end of the install I get the 0xC0070643 Error just like everyone else above. I have a Windows 10/ASUS laptop that has only had AVG on it - I did have the free Antivirus and the trial Internet security versions working before but when I have upgraded to the paid version that doesn't work and neither does the free version now either! Ran the McAfee remover anyway, ran the AVG remover (3 times just to make sure even when it says theres nothing there!), deleted all the temporary files, rebooted twice. Still the same thing. Help please!
Komal Sathish KumarKomal Sathish Kumar (Avast)
Hi Chris,
We are sorry to know that. I have sent you an email with steps to get in touch with our technical team. Please follow my email instructions to get this issue resolved. Thank you. Komal, AVG Customer care.
Cameron FCameron F
Has anyone resolved this issue?

AVG support just repeats the same steps which are ineffective.  Suspect it's a form response, possibly machine generated.
KishoreKishore (Avast) 
Hello Cameron,
Could you please let us know whether you have tried with the basic trouble shooting steps such as reinstalling the program with the remover tool and try to install the program with the offline installation so that, we could provide you with alternative resolution to analyze the issue.
tim gawntim gawn
I had this trouble not once but twice on two seperate machines.  One was fixed by an update from AVG and the other, on an ASUS machine with McAfee installed, was fixed by removing the McAfee installation with the McAfee removal tool and by removing the previous attempts of AGV installations with the AVG removal tool. Run the AVG removal tool even if no installation is found.  The only other effective solution is to re install the OS from the installation media.  IF this route do not keep any files other than on the installation media.
Alan BinchAlan Binch
Other Cameron F posting (https://support.avg.com/answers?id=906b00000008thXAAQ).
AVG Guru
J AJ A
I started having some glitched with Internet Security and Tune up stopped working completed. today I tried to repair installation and got the same messages above so tried uninstalling and am unable to re-install due to the same error code. Have tried AVG uninstall tools, removed registry files for AVG and tried the AVG tool to remove any trace of registration. even when completed all 3 above options still fails to install - please help. have had to install a competitor product for now
Balasubramanian SBalasubramanian S (Avast) 
Hello J A,

Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Jenifer BastowJenifer Bastow
All these people with the same error 0xC0070643. Can anyone tell me if the AVG additional support & remote assistance actually works. I'd like to know if the issue actually gets solved before I waste more time on this.
AvinashAvinash (Avast) 
Hello Jenifer.
We certainly understand your concern. Please note that this is a know issue and our remote technicians can help you resolve it. If they can not, they can collect the necessary information required to diagnose the issue and escalate it to higher level who will get back to you with a solution via email. Thank you.
Jason PearceJason Pearce
Hello AVG.
Firstly I have never uses any other security device on my brandnew ASUS laptop.
i7 core
250g SSD
Heaps of ram, etc..etc...etc. top end laptop
runing Win 10, latest upgrade.

Installed and PAYED for AVE pro last year, no issues, however today noticed that there wasn't an icon on my desktop, so with some investigating realised that my licebce had expired.
so downloaded again, and got the above error message (3 times after clicking "Ok").
So i downloaded again...after paying for it, and still no luck.
I have tried the following.

- Dowloading
- Un-installing it.
- Using the removal tool, and following the threads advice
- Installing again with Windows defender turned OFF (as a suggestion on the thread said)

I have been able to install it, however when it asked me to reset the computer, I get an "offical" message telling me that the installation hasnt been competed and gives me an error code (cant remember it, however its on this thread) and tells me to contract customer service...
Which i have, however after waiting 20min online i gave up, and considering i am in Australia, i cant call the US number!
PLEASE HELP!
especially as i have only just paidf for the Pro Version, and I would EXPECT as a loyal AVG customer (10+ years on use) i will be compensated for this delay.
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Jason,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000bmmv .Please try to keep whole conversation in one question/thread to speed up resolution. Thank you.
Alan BinchAlan Binch
Jason, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!.
AVG Guru
Jay WJay W
HI there,

Im also having an AVG installation issue on my computer as well. Here is a screenshot of the error.
Thanks
User-added image
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Jay,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you are trying to install in your pc? Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before?
Please feel free to contact us for any further assistance. Thank you.
Jay WJay W
Hi Aravind,

I had norton on the computer before and Im trying to install avg free edition.

Thanks
Jay
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Jay,
Thank you for the information.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Antivirus Free back in your pc.
To run AVG remover tool please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Feel free to contact us for any further assistance. Thank you.
Jay WJay W
I will try this solution. Thanks

Jay
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Jay,
You are always welcome.
Please feel free to get back to us for further assistance.
Thank you.
Harry ChoiHarry Choi
Same problem here.
I have used AVG remover and the AVG Antivirus Free 2016 x64 offline installer as suggested by Aravind. I have also tried the AVG protection online installer too.
Both gave the same result, same error, 0xc0070643 Event exec_finished.
I am not sure if the use of IObit to uninstall AVG before all the above happened was relevant. Perhaps this initial uninstallation caused the issue.
My objective now is to properly use the free edition of AVG antivirus software.
Any thoughts?
Cheers,
Harry
Jay WJay W
The solution to use avg removal and offline installtion didnt work. What else can we try?

Thanks
Jay
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Jay,
We are sorry to know that the issue persists. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Ashley RAshley R
i am having the same issue and i have tried all the above. running windows 10 64bit. it is a brand new computer so nothing has really been done on it yet. uninstalled mcafee manually and with tool. same thing with avg. noyhing works. i need help. 
Chris MarbyChris Marby
I am also having the same issue and tried doing all of the above and nothing works.

Help!
 
Daniel FinniganDaniel Finnigan
im getting the same problem(kinda)it says "an unknown issue has prevented internet security from installing.

please give it another tryand if the issue persists contact our friendly support team and give them this code:0xc0070643." i have installed it multipul times and it still seems to get the same outcome,though sometimes it gets further than others.
KishoreKishore (Avast) 
Hello Daniel,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please  click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool to remove all the traces of the AVG.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
KishoreKishore (Avast) 
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
Daniel, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
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