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Florence ChatlinskiFlorence Chatlinski 

0xC007001D

I meet this error when installing Avg Free Antivirus 2015, I execute Avg remove 32 bits and i still have same porblem. I am with windows XP. Thanks 
Alan BinchAlan Binch
Other Florence Chatlinski posting (https://support.avg.com/answers?id=906b00000008nX2AAI).
AVG Guru
Florence ChatlinskiFlorence Chatlinski
Hello,
I exute AVG remover again,x86, boot my computer, delete all Avg remover files. Start dowload Avg_free_ativirus_692.exe. And execute  this exe. Result : same error 0XC007001D. So What ? 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Florence,
We apologize for the inconvenience caused.
Please be informed that we launched AVG 2016 version on September 17th. Hence I do understand that you are trying to install the new version and we don't have option to get 2015 version or any other previous version. Before installing it, I request you to run the AVG 2016 remover tool in your pc.
To download AVG Remover tool http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIrRe45ERkTwfLR3rRYZbZ3lYMDjfPS9%2B00xDTIhHml1X
And accept the license agreement and then choose the AVG Antivirus in it and the remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Please feel free to contact us back for any further assistance. Thank you.
Giovanni CravennaGiovanni Cravenna
Sorry, doesn't work!
Just as Florence said.
AvinashAvinash (Avast) 
Hello Giovanni & Florence.
Thank you for your patience and I appreciate your efforts so far. Have you tried to run the 2016 remover tool as suggested by Aravind in his last post?
Florence ChatlinskiFlorence Chatlinski
Hello Avinash, 
I exexute AVG reover 2016, it fails with MSVCR110.DLL not found, them i try again and it is the same. Before exit ain the screem i have AVG reover did not fount Avg Product. So i try again to install AVG free antivirus 2015 from http://avg-anti-virus.fr.softonic.com/telecharger?ptn=avg.
And i meet again msg error 0xC007001D. Thanks for your help.  
AravindhAravindh (Avast) 
Hello Florence,
We apologize for the inconvenience caused.
I have sent you an email with instructions regarding the issue, please follow the instructions.
Please feel free to get back to us for any further assistance.
Thank you.
Norton FernNorton Fern
AVG Free re-installing on XP SP3 after running all the removal tools suggested in this thread and in a similar thread about the same thing.  Still getting 0xC007001D error message. Is there a magic answer yet?
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Norton,
I have just send an email to your registered email address, please follow the instructions provided in the email to get connected with AVG Technical Support Team.
Thank you.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Florence,
Since it is necessary to have look at the issue by taking the remote access, I would request you to get connected with our remote expert team. You can access the email at your own convenient time to get connected with our remote expert team, we are available round the clock.
Thank you. Bhuvaneswari Customer care.
Norton FernNorton Fern
This is not going to make anyone happy, but I found an AVG Free 2015 full offline version (not at AVG) and it installed just FINE.  I don't know if it is a CPU (SEE architicual/instuctional) problem or a RAM problem (528 MB installed), but the latest and greatest version of AVG Free will NOT install on my Windows XP Pro PC.
AvinashAvinash (Avast) 
Hello Norton.
Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting. Would you please let me know from where did you download the offline installation file? Thank you.
Norton FernNorton Fern
I found it on this page: https://www.techmesto.com/avg-2015-offline-installer-standalone/

The specific file I used is:  http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe

Please don't remove it unitl the current version is fixed.  Thank you!
Rubina FathimaRubina Fathima (Avast)
Hello Florence
I appreciate your efforts. Thank you for the information on the offline installer. In future, I would request you to download the installation files from our official website(www.avg.com/download). Please make sure that we are here to help you, if you still face any issues with AVG, please do not hesitate to contact us back. We work round the clock.
Thank you. Rubina, AVG Customer Care.
David CollinsDavid Collins
@ Norton Fern
Have AVG sorted the problem for you ?
Kind Regards
David.
Norton FernNorton Fern
@David Collins: Unfortunately, no.

From the "For Whatever it's worth AVG Free Department":  My older XP PC's that have an SSE1 class CPUs are currently running AVG 2015.0.6173 and are receiving database updates and ARE NOT nagging me to update to AVG 2016. Run Program Update Schedule is ON.

My newer XP PC's that have an SSE2 class or better CPUs are currently running AVG 2016.0.7227 and are receiving database updates. Run Program Update Schedule is ON.
KishoreKishore (Avast) 
Hello Norton,
We have posted the solution for your query in your another post. Please follow up with that and I request you to avoid multiple postings for the same query because it would be confusing for us to follow up your thread. Feel free to get back to us for any further assistance.
Thank you.
Norton FernNorton Fern
Kishore, I was responding to David Collins question.
KishoreKishore (Avast) 
Hello Norton.
Thanks a lot for the clarification. We welcome your suggestions and help.
m rm r
I too am having this problem.  How can I manage to get it solved.  I've attempted installing all the suggestions in this thread, but unfortunatuly, AVG has changed them all so they try to install the latest version of the software, which give me the 0xC007001D error shortly after downloading the installation components.  it sits for a bit, then says Sorry there was an error, and gives the code.  nothing useful in this error, it's a total waste of programming code.   so who has the 'REAL' solution, and how can I get it.  I don't see any reason to spend any money on AVG if the "FREE" product won't even install on my compter to test it out.  Of this is the kind of quality that I can expect from AVG, then I think I may just have to look for a much better antivirus program.  That's my two cents.  If there's someone one who cares, and is interested in replying I would much appreciate it.

Laters,

The Gray Wizard
over 30 years experience with computers, PC, MAC, LINUX, UBUNTU, experienced programmer in multiple languages from Assembly on through C++ and beyond.  so I'm not exactly a moron here... but the useless error code is pretty worthless.
 
KishoreKishore (Avast) 
Hello,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please  click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool to remove all the traces of the AVG.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
KishoreKishore (Avast) 
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
m r, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
m rm r
Yes I had run the remover, deleted the remover folder, tried re-installing direct from the website, and it stops at the exact same spot. (Right after downloading installation components, 100%) then sits for a few seconds, then comes back with the error.  I'm just about to give up on AVG at this point.  I'm running windows XP Service Pack 3, and no, I don't have any other antivirus installed, in fact I've run removers for all of them just in case, including Windows LIve, Malwarebytes, AVG. so now I'm just more and more confused.
 
AravindhAravindh (Avast) 
Hello Florence,
Thank you for your valuable efforts which you are trying to fix it. Since we tried basic troubleshooting steps to resolve the issue, unfortunately it will not get into the hands. In this case we need to diagnose your system information to get system logs to identify the root cause of the issue. We have sent a private message regarding this and try to send the logs once you have collected. Please feel free to get back to us for further assistance.
Thank you.
Norton FernNorton Fern
m r:  AVG sends me their suggestions they meant to send to you, call me Florence, and chastise me every time I offer the reason why you are getting the 0xC007001D error.  I believe the problem is if your CPU is not a SSE2 or better, it will not install.  Do search on 0xC007001D in the AVG Support at the top of the page, and you will see what I am talking about.

Now I will brace myself for AVG's berating again.

"Don't applaud, just throw money!"
Face PalmFace Palm
AVG confirm in the other (https://support.avg.com/answers?id=906b00000008nX2AAI) topic thread that AVG 2016 is not compatible with old computers with pre-SSE2 CPUs (because it employs Chromium Embedded Framework).  Intel chips pre 2001 are not compatible, and neither are AMD chips prior to 2003.  The issue affects both free and paid versions of AVG.  AVG is no longer offering AVG versions pre 2016, and they seem to be preventing their operation (with barely any notice) where already installed.

Unless AVG offer the 2015 version to affected customers we will be left with only two choices: get a new computer or change our antivirus provider.
Alok KumarAlok Kumar (Avast)
Hello Face Palm,
We really apologize for any inconvenience caused, you can find the minimum system requirement for  AVG program here: http://support.avg.com/SupportArticleView?urlname=What-are-AVG-system-requirements-and-supported-opearting-systems . We do not have option to provide you  AVG 2015 program link however, we are about to release AVG 2017 upgraded version by January 10, 2017. Thank you.
Face PalmFace Palm
But presumably AVG 2017 will also not support pre-SSE2 CPUs?  It is reasonable for AVG to end support for very old hardware.  However, the way you have done so is not reasonable.  You inform users they need to upgrade within 48 hours to AVG 2016.  When they attempt to do so they receive an obscure 0xC007001D error code and no other information.  If they search the support forum they find advice to completely remove their old version and try again (even though this will definitely fail and they will be left with no AV protection, and only a basic Windows firewall).  Eventually, they find that you have a version - AVG 2015 - that works fine with the current hardware, but you refuse to make it available to them!

I am 1 year into a 2 year three computer paid licence.  One of the reasons for choosing AVG was to keep an old PC going so the users don't have to learn a new system - AVG works better on old systems than most other AV software.

I think you should keep AVG 2015 available to paying customers 2 more years as a courtesy.  You should tell them that support for this version will end in 2 years.  This will give them plenty of time to upgrade their hardware or change AV providers.  And in the meantime it will provide the antivirus and firewall protection they paid for!
Alan BinchAlan Binch
@ Face Palm Have a look @ this AVG webpage ( link removed ). AVG Guru
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