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Difficulty installing AVG 2016 free
I have tried to install AVG 2016 free over AVG 2015 free. Is it designed to do this? The installation files download but the process crashes immediately without doing anything.
My hardware is very old. Would it be helpful if I ran "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" and sent the resulting Windows XP System Information file to you? This describes my hardware as well as other information about the system.
Is there a problem running some of your software on very old processors?
My hardware is very old. Would it be helpful if I ran "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" and sent the resulting Windows XP System Information file to you? This describes my hardware as well as other information about the system.
Is there a problem running some of your software on very old processors?
Processor: Intel Pentium 1.5 GHz or faster
Memory: 512 MB of RAM (Windows XP) / 1024 MB of RAM (Windows Vista, Windows 7, Windows 8/8.1 and Windows 10)
Hard disk free space (for installation):
AVG Anti-Virus Free: 1200 MB
AVG Anti-Virus: 1300 MB
AVG Internet Security: 1300 MB
AVG Premium Security: 1400 MB
Recommended system requirements for AVG:
Processor: Intel Pentium 1.8 GHz or faster
Memory: 1024 MB of RAM
Hard disk free space (for installation):
AVG Anti-Virus Free: 1500 MB
AVG Anti-Virus: 1600 MB
AVG Internet Security: 1600 MB
AVG Premium Security: 1700 MB
AVG Guru
The system information file identifies the processor as "x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~2158 Mhz" which is also known as "AMD Athlon XP 3000+". There is 3GB of RAM. The operating system is Windows XP Professional SP3.
This behaviour happens with both online (AVG_Protection_Free_698.exe) and offline (AVG_Antivirus_Free_x86_694.exe) installation files.
We apologize for the inconvenience caused. I request you to uninstall the previous version of AVG free program in your pc and then reinstall AVG back in your pc to get your issue fixed.
AVG Remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Thank you.
I have no problem installing AVG 2015 free. Changes must have been made to AVG 2016 or its installer software which have made it impossible to install it. Something is obviously different in the installation software and no longer compatible with my system. I have a copy of the offline installer for AVG free 2015.0.6140 which works perfectly. The offline installer for AVG 2016 free just crashes immediately. I am locked out of AVG 2016.
Sorry to hear about the inconvenience caused.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the details are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Thank you.
The issue was that installation file 'avg_free_stb_all_5751p1_177.exe' ran without any problems but the later installation file 'avg_free_stb_all_5961p1_177.exe' has a problem with an illegal instruction.
I have not yet heard what AVG's investigations revealed.
We apologize for the inconvenience. We understand how something like this can really try your patience. Please be informed that issue has been fixed, and it was caused by changing settings of Self-extractor. To analyze the information in your pc, I request you to run a new sysinfo tool because this issue has been fixed few days back. The sysinfo tool will collect the diagnostic data and our higher level team will analyze the issue and will get back to you with the fix for it. Thank you for your understanding. I appreciate your patience.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the details are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Please feel free to contact us back for any further assistance. Thank you.