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  • (AB) Alan Binch
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  • (MS) Miloslav Serba
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Roger VosRoger Vos 

Installing AVG Free Error 0xE0060006

I keep getting this error when trying to install AVG Free.

The network location cannot be reached.  For information about network troubleshooting, see Windows Help.  (0xE0060006)

I have tried a couple of friends computers and they are getting the same error message.  

I have Windows 10.  It has AVG 2015 and it installed fine. I have tried the upgrade as well as downloading the file and starting over.
 
Alan BinchAlan Binch
Roger, Are you using the latest AVG AntiVirus Free install file?.. Have a look @ this webpage (http://www.avg.com/ww-en/download.prd-afh-free).
AVG Guru
Jerry HoffmeisterJerry Hoffmeister
I get the same error and I've both tried from the avg 2015 UI as well as downloading the latest version and installing it.  It happens on both of my computers, both running Windows 7.
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Sharon,
We apologize for the delay in responding to your request.
We suggest that you run our AVG remover tool http://aa-download.avg.com/filedir/util/AVG_Remover.exe to remove the remains of the AVG's installation and install the AVG Antivirus Free, once again using the link http://www.avg.com/us-en/download.prd-afh-free .
Please do not hesitate to contact us for further assistance. Thank you.
Maroon AssafMaroon Assaf
Hello Viveksaravanan,

I tried your solution and it didn't work. I'm still unable to install AVG Zen on my Windows 7 Professional.
Any other suggestions?

Thank you.
Regards,
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Roger,
We understand how something like this can really try your patience. We are sorry for the difficulties you are currently experiencing. We have sent you email instruction to your email id, please use use the link to assist you better. Your patience is much appreciated.
Malcolm StoneMalcolm Stone

So I'm having the exact same problem. Originally AVG threw this error on updating (forgotten what version, it was around a month ago). I thought I should just uninstall, and install from scratch.

So now I'm at this point. I've tried running the AVG remover. And I've tried doing a clean boot.
Running windows 7. Can produce log if necessary.
Any help is appreciated :)
AvinashAvinash (Avast) 
Hello Malcolm.
We certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
dave wdave w
Hello,

I am having the same problem on Windows 7. How can I install AVG?
Anders LindbergAnders Lindberg
Hello, I too have the same problem. I have two computers (one Windows Vista and one Windows 7) and for some time the update hasn't worked. On the Win7 machine I have run the avg removal tool, but no luck when trying to install avg free again.
 
AvinashAvinash (Avast) 
Hello Dave and Andres.
We do understand your concern. We apologize for the inconvenience caused.
In order to assist you better, please click the link http://avgread.me/1EnC2iK to reach our chat technician.
Please feel free to get back to us for any issues with AVG, Thank you.
Audrey MeadowsAudrey Meadows
Hello, I am also having this message pop up whenever I open the installer. I have ran the remover and I use windows 10. Any help is appreciated :) .
KishoreKishore (Avast) 
Hello Audrey,
We regret for the inconvenience caused. Could you please let us know whether you are facing the issue with Free version of the AVG program? If so please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you.
Rich StraubRich Straub
I am having the same issue as everyone else.  Tried running the removal tool and still get the same message.  I am now without protection on my workstation.  My servers all have AVG Business Edition, but I now have an unprotected workstation on my network.  Help?
 
Balasubramanian SBalasubramanian S (Avast) 
Hello Rich,

Sorry for the inconvenience caused.
Since you have the issue with AVG Business edition we request you to contact our Business support through this link: https://support.avg.com/business_contact_form?l=&retUrl=business .
Thank you.
Alan BinchAlan Binch
@ Rich Straub
Rich, AVG Business Edition.. For a more direct contact method please try this link (http://www.avg.com/ww-en/customer-support-business). You should really have started a fresh topic in this area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&).
AVG Guru
Rich StraubRich Straub
The issue is not with the Business Edition.  As stated, that is on my servers and this issue is on a workstation.  The workstation is(was) using AVG Free, but I'm thinking of replacing AVG completely on my whole network now
 
Balasubramanian SBalasubramanian S (Avast) 
Rich, thank you for clarifying that the you are using AVG free legacy product.
In this case, we have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
HariHaran GurusamyHariHaran Gurusamy
As all the above guys mentioned i am also facing the same issue while installing avg free antivirus. Anyone help me to shot out this problem.
KishoreKishore (Avast) 
Hello Hariharan,
Could you please confirm whether you have tried our offline installer. If not please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you.
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